Patient Care Coordinator - Primary Care Walk-in care Center - Great Location !

Concord Hospital Health System; Freiburg; Vor Ort; CHF 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading healthcare provider is seeking a Patient Care Coordinator to support patient registration and care coordination at their new facility. This role involves ensuring timely and compassionate service, managing patient information, and facilitating communication within the healthcare team. Ideal candidates will have a high school diploma and strong customer service skills, with familiarity in medical office operations preferred.

Qualifikationen

• Demonstrated customer service ability to interact with the public, staff, and patients.
• Knowledge of medical office operations, including scheduling and registration.

Aufgaben

• Greet and assist patients; secure signatures for all required documentation.
• Facilitate patient care coordination between primary, specialty, and ancillary services.
• Schedule, confirm, or reschedule patient appointments.

Kenntnisse

Customer Service

Medical Terminology

Ausbildung

High School degree or GED

Jobbeschreibung

New Primary Care Walk-in Center - Opening this Fall in Concord, Exit 17 off Rte 93

We will be staffing hours Monday - Sunday, 8am - 8pm, including Holidays, with competitive shift differential pay.

Summary

Under the general supervision of the Practice Administrator/Practice Manager or Assistant Practice Manager, this role involves performing a variety of clerical and data management functions to support patient registration, referral coordination, phone management, and other patient care coordinator duties. The Patient Care Coordinator (PCC) is the primary access point for patients and their families, responsible for ensuring that patients receive timely, efficient, and compassionate customer service.

Education

High School degree or General Educational Development (GED) equivalent required; must pass an annual registration competency exam. Demonstrated customer service ability to interact with the public, staff, and patients is preferred.

Certification, Registration & Licensure

None required.

Experience

Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards. Familiarity with medical terminology is preferred.

Responsibilities

• Greet and assist patients; secure signatures for all required documentation; and follow CHMG policies and procedures.
• Obtain and verify insurance and demographic information. Make collection attempts while educating patients on available resources. Reconcile work lists and reports.
• Facilitate patient care coordination between primary, specialty, and ancillary services.
• Welcome and coordinate intake of patient information for new and existing patients, and create and maintain medical records.
• Process and route all incoming calls or requests; respond to departmental and practice inquiries.
• Schedule, confirm, or reschedule patient appointments. Work with Televox Reports daily. Promote Patient Connect enrollment.
• Distribute mail, faxes, and electronic communications. Track and educate patients on form completion requests.
• Support a patient-centered culture of “yes” in support of a medical home.
• Work independently and as part of a team on special, ongoing, and nonrecurring projects, coordinating multiple aspects of activities.

Concord Hospital is an Equal Employment Opportunity employer. We provide equal opportunity to all employees and applicants and prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal. Applicants and employees are protected under federal law from discrimination on various bases. For more information, follow the provided link.

If you require a reasonable accommodation due to a disability to complete any part of the application process, contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and work environment characteristics are representative of those encountered during this role. Reasonable accommodations may be made for individuals with disabilities.

The Dictionary of Occupational Titles classifies this role as LIGHT work. Employees must regularly lift, carry, or push/pull less than 10 pounds; frequently up to 10 pounds; and occasionally up to 20 pounds.

While performing duties, employees are required to do fine motor tasks, repetitive motions, hear, reach, sit, and speak. Frequent activities include bending and walking; occasional activities include kneeling, squatting, and standing.

Specific vision abilities required include color, depth, far, near, and peripheral vision. Employees may be exposed to airborne pathogens occasionally. The work environment's noise level is usually moderate.