Application Specialist Manager

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values: People, Customer, Results, Continuous Learning, and Innovation.

Position Summary:

From fostering strong, meaningful relationships with our customers to creatively solving problems with innovative solutions to managing the sales strategy, you’ll partner with our customers to ensure they have the right solutions and applications to provide the best care to their patients each day. You’ll be responsible for more than just troubleshooting. You’ll drive positive experiences by focusing on our top priority: our customers. You’ll work with a variety of stakeholders in a dynamic organization to make a positive impact in the healthcare industry. In this customer-facing role, Application Specialists are crucial to delivering on our mission of enabling our customers to enhance precision cancer diagnostics. The region will be Germany – East (Berlin, Dresden, Leipzig, Magdeburg, Rostock, Wismar, Stralsund, Frankfurt/Oder).

Essential Job Functions and Accountabilities:

• Interpret and understand customer user requirements, and how they relate to product functionality.
• Provide troubleshooting and resolution of customers’ technical issues, and provides help in understanding the appropriate use of Anatomical Pathology products.
• Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
• Review available technical literature to maintain an awareness of current laboratory practices and procedures.
• Act as a Technical Specialist between Customers, Account executives, and Product Management.
• Participate in validating new products, customer evaluations of existing products, and application support.
• Up to 75% travel is required and may be asked to travel within hours for urgent customer needs.
• Proactively schedule time for customer visits, install and train on equipment, and resolve application issues.
• Create a positive customer experience by coordinating internally to ensure customer needs are met.
• Utilize SalesForce.com to document activity, customer feedback/information, competitive intelligence, and identify opportunities to grow the sales funnel.
• Monitor competitive activity and trends within the industry and territory.
• Support reference sites for newly launched and key products within the customer base.
• Position requires maintaining ongoing professional certifications, technical acumen, and overall development of product knowledge as applicable.
• Attend regional and international trade shows and meetings as applicable.
• Ability to problem solve under pressure.
• Perform other duties as assigned.

Preferred Qualifications and Skills:

• MTA or Bachelor’s degree required in a life science discipline.
• 3-5 years’ experience in Anatomical Pathology/Histology-Clinical or Research.
• Advanced computer skills.
• Proven strong influencing and communication skills.
• Ability to proactively plan and be adaptable to changing priorities.
• Experience in the clinical and/or histology laboratory space.
• Language requirement: German + English.
• Must have a valid driver’s license.

TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.