Senior Operational Support Engineer - OpenStack

JR Germany; Krefeld; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in IT services is seeking a Senior Operational Support Engineer to join their 3rd Level Server Management Team. This role focuses on managing cloud infrastructure, particularly OpenStack, and requires strong skills in system administration and virtualization. The position offers flexible working arrangements and a commitment to employee development.

Leistungen

Flexible working hours

Structured career development

Family-first policies

Employee benefits

Transport benefits

Qualifikationen

• Professional experience in system administration or IT support, ideally in 3rd Level Support.
• Good knowledge of Linux and/or Windows operating systems.
• Experience with OpenStack Compute and Storage.

Aufgaben

• Providing Level 3 support for cloud and virtualized environments, especially for OpenStack.
• Managing and maintaining NetApp storage systems for data integrity and performance.
• Resolving escalated incidents and managing change requests.

Kenntnisse

Linux

Windows

Communication

Analytical Skills

Team Spirit

Self-motivated

Ausbildung

IT-related qualification

Tools

OpenStack

NetApp

VMware ESXi

KVM

Kubernetes

Bash

PowerShell

Python

Perl

Prometheus

Jobbeschreibung

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Senior Operational Support Engineer - OpenStack, Krefeld

Client:

NTT DATA Business Solutions AG

Location:

Germany (flexible location)

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

Empowering You - to feel our passion for technology

As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate individuals driving innovation—from consulting and implementation to managed services and beyond. With SAP at our core and a strong partner network, we continuously improve solutions and technologies to benefit businesses and their employees.

Our success is based on BELONGING, INNOVATION, TRUST, and SUSTAINABILITY—these are the core values of our corporate culture.

As part of the global NTT DATA group, one of the top IT service providers worldwide, we stand for open and sustainable actions. Over 16,000 employees from more than 90 nations across over 30 countries demonstrate that diversity is embedded in our DNA, and we live tolerance and respect daily.

People are key to our success. We believe every individual can make an important contribution, and we are constantly seeking talents to strengthen our team.

ARE YOU READY TO BREAK NEW GROUND?

Location: Germany-wide

Are you passionate about challenges?

You will take on an exciting role in our 3rd Level Server Management Team within our international Cloud Infrastructure. Innovative technologies and projects as well as agile working methods are integral to your tasks. We offer structured onboarding through our Mentorship Program, knowledge transfer within the team, and regular professional and soft skills training.

Your responsibilities include:

• Providing Level 3 support for large-scale cloud and virtualized environments, especially for OpenStack (Compute and Storage), NetApp storage solutions, VMware ESXi, and KVM hypervisors.
• Supporting Kubernetes microservices, ensuring proper orchestration, scalability, and maintenance of containerized applications.
• Managing and maintaining NetApp storage systems to ensure data integrity, availability, and optimized performance.
• Handling critical applications via SAP PlusOne and ensuring smooth integration and performance in cloud environments.
• Using Prometheus for system performance monitoring, proactive troubleshooting, and infrastructure health checks.
• Resolving escalated incidents, service requests, and operational issues in accordance with SLAs.
• Managing change requests and deployments following best practices in change management, minimizing downtime and service disruptions.
• Performing capacity planning, system upgrades, and optimization to ensure scalability and efficiency of cloud and virtualized environments.
• Collaborating with cross-functional teams to coordinate incident resolution and infrastructure changes, ensuring effective communication throughout the support process.

Show us your potential!

• You have professional experience in system administration or IT support, ideally in 3rd Level Support.
• You possess good knowledge of Linux and/or Windows operating systems.
• An IT-related qualification (e.g., Fachinformatiker*in for System Integration) is desirable.
• Experience in virtualization (e.g., VMware) and/or scripting languages (e.g., Bash, PowerShell, Python, Perl) is a plus.
• You have experience with OpenStack Compute (Nova), Storage (Cinder/Swift) and supporting cloud infrastructure operations.
• In-depth knowledge of NetApp storage systems, VMware ESXi, and KVM hypervisors for virtualization management.
• Experience with Kubernetes microservices for orchestration and management of containerized applications, along with automation tools and scripts (Python, Bash).
• Willingness to work in shifts (day and evening shifts, no night shifts) and occasional weekend maintenance.
• Excellent German and English language skills.
• Self-motivated, structured work approach, strong analytical skills, communication skills, and team spirit.

What you can expect from us:

• We focus holistically on the needs of our employees. You can find a detailed overview of benefits during different life phases here.
• Flexible working hours and locations: including workation, mobile working, part-time models, and sabbaticals.
• Structured career development: targeted onboarding, career promotion based on models and programs, and our own academy.
• Family-first policies: e.g., childcare subsidies, paid parental leave, and a fathers' network.
• Strong SAP partnership: extensive knowledge network and certification opportunities via SAP Learning Hub.
• Employee benefits: including company pension schemes, health management, and partnerships with fitness providers.
• Transport benefits: company car (depending on the area), public transport discounts, and bike leasing via JobRad.