Customer Success & Communications Manager (f/m/x)

TN Germany; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company is seeking a Customer Success & Communications Manager to enhance investor engagement and communication. This role involves managing relationships with impact investors, optimizing communication processes, and supporting the company's mission in sustainable energy. The ideal candidate will possess strong relationship management skills and be able to communicate effectively in both German and English.

Leistungen

Flexible working hours

Home office friendly

30 days remote work

35 paid leave days per year

1.500 Euro annual professional development budget

Bright and comfortable workspace

Tax-free monthly voucher

Qualifikationen

• Excellent communication in written and spoken German and English is a must.
• Dutch and/or French are a plus.

Aufgaben

• Drive engagement and build trust with impact investors.
• Manage communications and relationships with investors.
• Optimize investor communication and investment journey.

Kenntnisse

Relationship Management

Strategic Communication

Cross-Functional Collaboration

Process Optimization

Customer-Centric Thinking

Jobbeschreibung

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Customer Success & Communications Manager (f/m/x), Berlin

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Client:

ecoligo

Location:

Berlin, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

cb113e05502e

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

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Job Description:

How You Drive Impact

As a Customer Success & Communications Manager, you drive engagement and build trust with our impact investor community, ensuring they remain a vital source of funding for ecoligo’s impactful projects.

In this role, you are responsible for managing communications and relationships with current and potential impact investors, guiding them through every stage of the investment journey. You align closely with internal teams to ensure investor needs and expectations are met, while continuously improving the customer experience across all touchpoints. You oversee and optimize key processes related to investor communication as a strategic voice in shaping how ecoligo presents its mission, impact, and investment opportunities to our impact investors. As the primary point of contact for investor inquiries and feedback, you ensure smooth, transparent communication and contribute to building long-term relationships, supporting us to grow our community of impact-driven investors.

Strategic Objectives

1. Strengthen investor engagement and retention – Foster a loyal community of impact investors by delivering personalized, transparent, and value-driven communication that builds long-term trust and encourages repeat investments. Develop and implement strategies to deepen engagement with ecoligo’s impact investor community, ensuring high satisfaction, trust, and commitment.
2. Optimize investor communication and investment journey – Continuously enhance communication workflows and touch-points throughout the investor lifecycle — from onboarding to reinvestment — ensuring a seamless, consistent, and satisfying experience. Map, evaluate, and improve all touch-points to facilitate an intuitive and impactful experience from first contact to reinvestment.
3. Support design of investor communication aligned with ecoligo’s mission – Help position ecoligo’s impact, values, and sustainability goals at the core of investor communications. Assist in designing and refining campaigns aimed at engaging new investors, reactivating dormant ones, and encouraging continued investments. Ensure all communication reflects ecoligo’s mission authentically and fosters an emotional connection with the investor community. Collaborate to ensure messaging is clear, compelling, and consistent, reinforcing ecoligo’s brand identity and aligning investors with our goals.
4. Enable scalable growth through process innovation – Design and implement scalable communication processes and tools that support efficient growth of ecoligo’s investor base while maintaining high-quality interactions and support.

Foundational Objectives

1. Build and maintain strong relationships with impact investors – Establish trust-based, long-term relationships with current and potential investors by serving as their main point of contact and guiding them through each stage of the investment journey. Ensure every interaction is supportive, transparent, and aligned with their values and expectations.
2. Optimize communication processes and investor journeys – Map the entire investor journey, identify gaps or friction points, and redesign workflows to streamline each stage — from onboarding to reinvestment. Implement tools and processes that ensure timely, personalized, and consistent messaging. Monitor performance metrics and optimize continuously based on investor feedback and data insights.
3. Collaborate across teams to ensure strategic alignment – Act as a central coordinator between internal teams and external service providers. Ensure that all investor-related communications are aligned with ecoligo’s project timelines, funding needs, and brand messaging. Foster clear, consistent collaboration to deliver a seamless investor experience and support broader business goals.
4. Leverage data & investor insights to drive continuous improvement – Collect, analyze, and interpret investor feedback and behavior to inform communication strategies, improve processes, and enhance the overall investor experience. Use data-driven insights to identify trends, anticipate needs, and support decision-making that strengthens engagement, increases retention, and supports ecoligo’s impact and funding goals.

Language skills: Excellent communication in written and spoken German and English is a must, Dutch and/or French are a plus.

Key skills to drive impact

• Relationship Management – Own the process of building and nurturing strong, long-term relationships with impact investors by providing personalized support and fostering trust through consistent, transparent communication.
• Strategic Communication – Craft and deliver clear, engaging, and mission-aligned communication concepts and messages across multiple channels, tailored to different stages of the investor journey.
• Cross-Functional Collaboration – Work closely with internal teams and external service providers to align investor communications with overall company goals and project timelines.
• Process Optimization – Analyze, interpret, and improve communication workflows and customer experience processes using data-driven insights, ensuring efficiency, scalability, and enhanced decision-making in investor relations.
• Customer-Centric Thinking – Demonstrate strong empathy and problem-solving skills to understand investor needs, respond to inquiries, and create a smooth, supportive, and impactful investment experience.

Why us?

• Work for the planet: help make a difference as we pioneer the energy transition in emerging markets
• Valuable experience in crowdinvesting, solar energy, and emerging markets
• Flexible working hours – we trust you to know how you work best
• Home office friendly#LI-Hybrid
• 30 days remote work
• 35 paid leave days per year
• 1.500 Euro annual professional development budget for all full-time staff
• Bright and comfortable workspace with adjustable desks at our office in Berlin, Mitte next to Checkpoint Charlie
• A tax and contribution-free monthly voucher to spend on any brand available via the become1 platform.
• An open, diverse, and respectful company culture with a group of kind, international co-workers based in Berlin (Germany), Accra (Ghana), Nairobi (Kenya), San Jose (Costa Rica), Ho Chi Minh City (Vietnam), Santiago (Chile), and Manila (Philippines)

We are committed to diversity and inclusion, welcoming candidates of all genders, nationalities, ethnicities, and backgrounds. Our hybrid work environment aims to foster an inclusive culture where everyone feels valued and supported. Join us in leading the global energy revolution.

About us

Every day at ecoligo, we work to fight the climate crisis by bringing solar energy to businesses in countries like Ghana, Kenya, Vietnam, Philippines, Chile, Panama, and Costa Rica through our Impact-Investing platform. We own and manage each energy project, delivering environmental and economic returns. Our impact investors earn solid financial returns, and our clients benefit from fairer, more affordable, and more efficient energy. To date, ecoligo projects have prevented over 1,785,000 tonnes of CO2 emissions. We are just getting started!