Deutschsprachige Kundenservice in Griechenland (m/w/d) - Finanzen / Bankwesen

TN Germany; Düren; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Join a leading Mobile Bank's Anti-Financial Crime Customer Experts team as a Customer Service Specialist. This role involves preventing fraud and providing excellent customer service to German-speaking clients. Relocation support to Greece is offered, along with competitive salary and benefits.

Leistungen

Support for relocation to Greece

Competitive salary plus two extra salaries annually

Referral bonuses

Health benefits and discounts

Full training provided

Career development opportunities

Free Greek language courses

Modern working environment

Qualifikationen

• Customer service experience preferred.
• Ability to handle stressful situations.

Aufgaben

• Support customers via phone, chat & email.
• Prevent fraud, protect data, and safeguard customers.
• Maintain high customer satisfaction.

Kenntnisse

Fluency in German

Good written and spoken English skills

Excellent communication

Problem-solving abilities

Tools

CRM tools

Jobbeschreibung

Social network you want to login/join with:

Client:

Teleperformance

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

32f988c1f818

Job Views:

1

Posted:

11.05.2025

Expiry Date:

25.06.2025

Job Description:

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data and safeguard the customers of a leading Mobile Bank.

TP in Greece collaborates with the leading Mobile Bank, helping you manage your bank account on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

As part of the Customer Service team, you will be the frontline of the bank to the German-speaking market, providing excellent customer experience. Your role also involves preventing fraud, protecting data, and safeguarding our customers.

Responsibilities:

• Support customers via phone, chat & email
• Prevent fraud, protect data, and safeguard customers
• Represent our client professionally
• Track and follow cases to ensure timely resolution
• Maintain high customer satisfaction
• Build and maintain strong relationships with partners and show empathy
• Work towards set targets

Qualifications:

• Fluency in German
• Good written and spoken English skills
• Excellent communication, soft skills, and problem-solving abilities
• Computer literacy; experience with CRM tools preferred
• Ability to handle stressful situations
• Customer service experience preferred
• Positive attitude, willingness to learn, and reliability
• EU citizenship, EU passport, or valid work permit for Greece
• Willingness to relocate to Athens, Greece, or local candidate

What we offer:

• Support for relocation to Greece, including flights, hotel, and housing assistance
• Competitive salary plus two extra salaries annually
• Referral bonuses
• Health benefits and discounts
• Full training provided
• Career development opportunities
• Events and community initiatives
• Free Greek language courses
• Modern working environment
• Work for a Great Place to Work-Certified Company that values diversity

This is a great opportunity to advance your career, gain international experience, and work with a major global brand. Our company promotes diversity and provides equal opportunities for all.

Find out more

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