System Administrator - MacOS (all genders)

Your role

• You’ll be part of the IT Helpdesk team in Berlin to provide local and remote support to the company employees in Berlin’s offices, in Poland and remotely.
• You’ll follow our processes and implement new ones as new workflows to save costs and improve efficiency, with according documentation.
• You are ensuring that our infrastructure is working as expected and fix issues proactively where necessary.
• You are ensuring the systems availability, security and compliance of our internal networks and collaborate with our sys admins on monitoring of hosted systems.
• You’ll provide support via our ticketing system and by connecting to devices remotely, or by visiting users, or welcome them at our IT Kiosk, providing support of levels 1 to 3.
• You will process on/offboardings on both software and hardware sides.
• You’ll work with Addigy (MDM tool), Apple Business Manager, Google Workspace, Snipe-IT (Asset management), 1Password, Slack, Atlassian, and more in an Apple environment.

Your profile

• You have at least 3 years of experience in this domain and deepen your skills through certifications and further education.
• You have good knowledge of macOS, Google Suite, Jira, Slack and password management.
• You are customer oriented and able to provide support with ITIL-like methodology with great communication skills.
• You ensure that users are respecting all policies and are in compliance, or act to correct the issues by supporting them or applying compliance rules.
• You have a solution-oriented way of thinking, work with a technical hands-on mentality, and are a team player.
• You are open to work fully from the Berlin office; we don't offer remote work.
• You are fluent in English; German skills are a plus.
• This is a full on-site position.

What we offer

• An appealing discount on all of our products – from essential oils to vitamins & nutrients.
• We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year.
• The Urban Sports Club membership and either Swapfiets bike rental or a subsidy for the BVG ticket.
• Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia.
• You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas.
• Inviting office spaces with access to plenty of organic teas and superfoods from around the world.
• We like to celebrate each other! Regular tea & office parties, Christmas and summer feasts, and various influencer events such as Women's Day.