English (UK) Customer Care & Fashion Advisor (f/m/d) - Múnich

TN Germany; Bremerhaven; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading global digital luxury shopping platform is seeking a Customer Care & Fashion Advisor to join their Munich office. This role involves providing exceptional service to premium clients, managing customer inquiries, and collaborating with various departments. The ideal candidate will have strong English skills and a background in customer care. The company offers generous holiday, mobile office options, and support for well-being.

Leistungen

Up to 32 days of holiday

Mobile office options

Language and e-learning courses

Company pension scheme

Discounted memberships for sports platforms

Discounted travel card

Support for mental health and well-being

Qualifikationen

• Some experience in customer care or a service-oriented industry.
• Native verbal and written proficiency in US or UK English.

Aufgaben

• Provide advisory and support services for international premium clients.
• Respond to customer requests via phone calls and emails.
• Continuously improve internal processes.

Kenntnisse

Customer Care

Organizational Skills

Team Player

Jobbeschreibung

Job Description:

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

1. Provide advisory and support services for our international premium clients concerning the order process.
2. Respond to customer requests via phone calls and emails.
3. Deliver best-in-class customer service with a strong understanding of e-commerce.
4. Continuously improve internal processes.
5. Collaborate closely with our Payment, Warehouse, and Shipping departments.

WHO YOU ARE

• Native verbal and written proficiency in US or UK English; additional languages are a plus.
• Some experience in customer care or a service-oriented industry.
• Conscientious handling of customer data.
• Flexible, able to work under pressure, and a team player.
• Proactive with good organizational and time management skills.

WHAT WE OFFER

• Up to 32 days of holiday, depending on tenure, starting at 28 days.
• Mobile office options, including abroad (where applicable).
• Language and e-learning courses.
• Company pension scheme.
• Discounted memberships for sports platforms and gyms.
• Discounted travel card and shuttle service.
• Support for mental health and well-being, including work-life balance assistance.

WHO WE ARE

Mytheresa is a leading global digital luxury shopping platform, focusing on high-end shoppers, exclusive products, advanced technology, and high-quality service.

Listed on the New York Stock Exchange since January 2021, our team of over 1,200 employees from more than 70 countries is passionate about providing the best shopping experience.

We value diversity and inclusion, prioritizing your expertise and motivation. Our hiring process is fast and equitable.

Note: If you do not hold a passport for the country of the vacancy, a work permit may be required. For more information, visit our Blog.

Applicants should not provide bank or payment details. All applications must be submitted via the 'Apply now' button.