German speaking E-mail & Chat Customer Support in Malta w/Relocation Bonus

TN Germany; Dresden; Vor Ort; EUR 28.000 - 35.000; Vollzeit

Zusammenfassung

A leading company in customer support is seeking German-speaking representatives for email and chat support in Dresden. The role involves assisting customers, moderating content, and ensuring compliance with company policies. Full training is provided, and there are opportunities for career progression and relocation support.

Leistungen

Health insurance after six months

Career progression opportunities

Relocation support including airport pickup

Hotel accommodation covered for up to 3 weeks

Qualifikationen

• C2-level German and good English skills required.
• Strong computer skills, especially with Microsoft Office (Excel, Word).
• No prior experience needed; full training will be provided.

Aufgaben

• Support customers via email and live chat, providing accurate responses.
• Review user-generated content to ensure compliance with policies.
• Report trends and suggest workflow improvements.

Kenntnisse

Attention to detail

Quick decision-making

Proactive attitude

Tools

Microsoft Office

Jobbeschreibung

Social network you want to login/join with:

German speaking E-mail & Chat Customer Support in Malta w/Relocation Bonus, Dresden

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Client:

Cross Border Talents

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d69d48a4ce02

Job Views:

2

Posted:

20.05.2025

Expiry Date:

04.07.2025

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Job Description:

Role Overview:

Support customers via email and live chat (no phone calls), providing accurate and helpful responses.

Review user-generated content across marketplaces/apps to ensure it follows company policies and country-specific laws.

Work 70% in customer support and 30% in content moderation.

Key Responsibilities:

Respond professionally to customer inquiries and complaints.

Review images, accounts, and text content to maintain a safe online environment.

Follow and stay updated on client policies and guidelines.

Accurately report trends, violations, and provide feedback to managers.

Suggest improvements in workflows and processes.

Participate in training sessions to ensure quality and compliance.

Adapt to different workflows, clients, and market requirements.

Requirements:

C2-level German and good English skills.

Strong computer skills, especially with Microsoft Office (Excel, Word).

Attention to detail, quick decision-making ability, and a proactive attitude.

No prior experience needed – full training will be provided.

Working Conditions:

Rotational shifts between 7:00 AM and 00:00 Midnight (morning and late shifts).

5 working days per week, 2 days off.

Indefinite contract.

Full onsite training during the first two weeks.

Health insurance after six months of employment.

Career progression opportunities.

Relocation support, including:

Airport pickup.

Hotel accommodation covered (up to 3 weeks).