Customer Care Agent (f/m/x/d) - Dutch + English speaking

TN Germany; Berlin; Vor Ort; EUR 3.000; Vollzeit

Zusammenfassung

Join a leading car-sharing provider as a Customer Care Agent in Berlin. You'll be the first point of contact for customers, assisting them with inquiries and ensuring high-quality service. The role requires strong problem-solving skills and proficiency in Dutch and English. Enjoy a supportive team environment with various perks, including a competitive salary and opportunities for personal development.

Leistungen

Performance-based bonuses

Pension plan

Subsidized Urban Sports Club membership

Discounts on various services

Flexibility to work from home

Personal development through training

Coffee, beverages, fruits, snacks

Qualifikationen

• Working proficiency in Dutch and English; German and French are a plus.
• Enjoy assisting customers and delivering great customer experience.

Aufgaben

• First point of contact for customers via phone, chat, and email.
• Solve customer inquiries efficiently and provide detailed reports.

Kenntnisse

Problem Solving

Communication

Interpersonal Skills

Empathy

Tools

Customer Support Software

Jobbeschreibung

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Customer Care Agent (f/m/x/d) - Dutch + English speaking, Berlin

Location: Berlin, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference: e694865cb046

Job Views: 7

Posted: 13.05.2025

Expiry Date: 27.06.2025

Job Description:

Join the ride!

We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a Customer Care Agent (f/m/x/d) - Dutch + English speaking.

Your Mission

• You are our first point of contact for all our customers.
• You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app, and payment options.
• You take inquiries by phone, chat, and email and solve them as quickly as possible during your shifts.
• You are efficient in finding out how to solve issues to provide the best and most effective solution.
• You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams.
• You understand that quality lies within the detail, hence accomplishing customer requests with accuracy to provide high-quality service is our priority at all times.

Your Strengths

• You are a real problem solver and enjoy assisting customers in need.
• You are very communicative and have excellent interpersonal skills.
• You are ideally familiar with the use of customer support software.
• You have working proficiency and communication skills in verbal/written Dutch and English; German and French skills are a plus.
• You have a lot of fun at work and a high level of team spirit; with positive vibes, you keep the fun factor constant in our Customer Care team.
• You know how to deliver a great customer experience and always go the extra mile.
• You are empathetic and have a positive attitude with a desire to help our customers.

Why MILES?

• Salary: Earn a gross monthly salary of €2,370.00, complemented by performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
• Shift plan: Our schedule is determined 4 weeks in advance, providing clear and predictable working hours.
• Retirement: Secure your financial future with our pension plan.
• Mobility: Choose between monthly MILES credits or the Deutschlandticket.
• Fitness: Enjoy a subsidized Urban Sports Club membership.
• Discounts: Access 1,500+ providers for discounts on various services.
• Home Office: Flexibility to work from Berlin office and from home.
• Diversity: Join a team of 50+ nationalities, with English as the primary language.
• Growth: Personal development through training and knowledge sharing.
• Amenities: Coffee, beverages, fruits, snacks, and lunch during meetings.
• Social Impact: Support regional social projects with a portion of revenue. #milescharity

About us

MAKE EVERY DRIVEN MILE A SHARED MILE

We are the largest car-sharing provider in Germany, also offering car subscriptions since 2022. We believe in shared, sustainable, and accessible mobility, creating alternatives to private car ownership, reducing vehicles on roads, and positively impacting urban areas across Germany and Belgium. Our cities include Berlin, Potsdam, Hamburg, Munich, Cologne, and more.

WHAT ELSE IS IMPORTANT TO US

We embrace diversity and equality, fostering an inclusive environment. We are committed to education and awareness initiatives to promote these values.

Don't have a MILES account yet? Use code: JOINUS15 to receive a €15 starting credit when you register for the first time. Enjoy the ride!