Service Manager Plasma/BloodCenter DACH&BENELUX

TN Germany; Deutschland; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in medical technology is seeking a Field Service Engineer leader to manage service delivery and a team across the DACH & BENELUX regions. This role involves overseeing field service operations, ensuring high customer satisfaction, and driving process improvements. Candidates should have extensive experience in technical services and leadership, particularly within the medical device industry.

Leistungen

Work-life balance environment

International company culture

Career development opportunities

Company Car

Qualifikationen

• More than 8 years in technical services, with at least 2 years in leadership.
• Experience in the medical device industry preferred.

Aufgaben

• Manage key technical and operational processes for service delivery.
• Oversee field service activities including repairs and installations.
• Integrate field service activities with business development efforts.

Kenntnisse

Leadership

Process Improvements

Customer Satisfaction

Jobbeschreibung

Social network you want to login/join with:

Client:

Haemonetics

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7c532ee14e70

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

Job Description:

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, and a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Ready to Lead and Innovate in Field Service?

At Haemonetics, we develop cutting-edge medical technology products and services that enhance the quality, effectiveness, and efficiency of care. We're fostering a collaborative, performance-driven culture that attracts and nurtures top talent.

What are you going to do in this role?

As the leader of our Field Service Engineer group, you will manage key technical and operational processes to ensure superior service delivery to our external customers. You will oversee all field service activities, including repair calls, preventative maintenance, installations, and software upgrades.

You will manage a team of Field Service Engineers and third-party service providers in the DACH & BENELUX area. Your responsibilities will include developing and achieving the annual operating plan (AOP), ensuring appropriate staffing levels and territory coverage, and maintaining high customer satisfaction levels through effective metrics. You will also integrate field service activities with business development efforts, manage complex field service projects, and support colleagues with a hands-on approach. Additionally, you will oversee parts procurement and return processes, manage field service inventory levels, and ensure adherence to standard business processes.

This role will be home office based with up to 30% of travel through the DACH-Benelux region.

What do you need to succeed in this role?

To excel in this position, you should have strong experience in technical services (more than 8 years), with at least 2 of those years in a leadership role. Experience in the medical device industry is strongly preferred. Additionally, you should have a solid understanding of aftersales service operations and be comfortable managing P&L responsibilities. Your ability to lead a team, drive process improvements, and maintain high standards of customer satisfaction will be key to your success.

What we offer:

• Work-life balance environment
• Working in an international company with diverse cultures and nationalities
• Opportunity to take part in building and optimizing the Field Service Engineer team
• Attractive salary and company pension plan
• Career development and growth opportunities
• Company Car

If you are interested, Morgane, our Talent Acquisition Specialist, will be happy to review your application and get in touch with you.

Ihre Rolle

Ihre Qualifikation

Remote Work