Second-Level IT Support Specialist (m/f/d)

TN Germany; Deutschland; Remote; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in Germany is seeking a Technical Support Specialist to provide advanced support for IT infrastructure. The role involves managing hardware and software issues, incident management, and user training. Candidates should have a strong background in IT support and excellent problem-solving skills.

Qualifikationen

• Extensive experience in second-level IT support or similar roles.
• Deep knowledge of hardware, software, and Windows OS administration.

Aufgaben

• Provide advanced technical support for hardware and software issues.
• Maintain and manage desktops, laptops, printers, and peripherals.
• Diagnose and resolve complex technical issues.

Kenntnisse

Communication

Problem Solving

Ausbildung

Degree in Information Technology

Tools

Microsoft 365

Jobbeschreibung

The provided job description contains relevant information but could benefit from improved formatting and focus on essential details. Here is a refined version:

Job Description

• Technical Support: Provide advanced technical support for hardware and software issues beyond first level support.
• IT Infrastructure Management: Maintain and manage desktops, laptops, printers, and peripherals.
• Incident Management: Capture, classify, prioritize, and resolve incidents efficiently.
• Troubleshooting: Diagnose and resolve complex technical issues to minimize downtime.
• Software Installation & Configuration: Install, configure, and upgrade operating systems and applications.
• Microsoft 365 Services: Strong knowledge of Exchange Online, SharePoint Online, Teams, and other collaborative tools.
• IMACD Tasks: Perform installation, move, add, change, and delete tasks for IT resources.
• Endpoint Management & Security: Manage and secure endpoints, update OS and software, implement security patches.
• User Training: Educate end users on IT tools and resources.

Qualifications

• Degree or training in Information Technology or equivalent.
• Extensive experience in second-level IT support or similar roles.
• Deep knowledge of hardware, software, and Windows OS administration.
• Excellent communication skills.
• Strong problem-solving skills and ability to work under pressure.