Senior Operational Support Engineer - OpenStack

JR Germany; Augsburg; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in cloud infrastructure is seeking a Senior Operational Support Engineer specializing in OpenStack. You'll provide L3 support for cloud environments, manage NetApp storage, and ensure optimal performance of critical applications. The role offers flexible work options and a structured career development path, along with numerous family-friendly benefits. Join a diverse team and contribute to innovative solutions.

Leistungen

Flexible work location and hours

Structured career development

Childcare allowance

Paid parental leave

Company pension scheme

Health management

Public transport discounts

Qualifikationen

• Experience in system administration or IT support, ideally at 3rd level support.
• Strong knowledge of Linux and/or Windows OS administration.
• Willingness to work in shifts and occasional weekend maintenance.

Aufgaben

• Providing L3 operational support for large-scale cloud environments.
• Managing and maintaining NetApp storage systems for data integrity.
• Collaborating with teams to coordinate incident resolution.

Kenntnisse

Linux

Windows

Communication

Team Spirit

Ausbildung

IT Specialist for System Integration

Tools

OpenStack

VMware

Kubernetes

NetApp

Prometheus

Bash

PowerShell

Python

Perl

Jobbeschreibung

Job Title: Senior Operational Support Engineer - OpenStack, Augsburg

Client: NTT DATA Business Solutions AG

Location: Augsburg, Germany

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

At NTT DATA Business Solutions, we are more than just a company; we are a passionate team driving innovation through consulting, implementation, managed services, and more. With SAP at our core and a strong partner network, we continuously improve solutions and technologies to benefit businesses and their employees.

Our success is rooted in COMMUNITY, INNOVATION, TRUST, and SUSTAINABILITY—core values of our corporate culture. As part of the global NTT DATA group, we stand for openness and sustainability. Over 16,000 employees from more than 90 nations across 30+ countries demonstrate that diversity is integral to our DNA, fostering tolerance and respect daily.

People are key to our success. We believe every individual can contribute significantly, and we are continuously seeking talent to strengthen our team.

ARE YOU READY TO BREAK NEW GROUND?

Location: Germany-wide

Do you thrive on challenges? Join our 3rd Level Server Management Team in the international Cloud Infrastructure division. You will work with innovative technologies, engage in projects, and adopt agile working methods. We offer a structured onboarding via our Mentor Program, knowledge transfer within the team, and regular professional and soft skills training.

Your responsibilities include:

1. Providing L3 operational support for large-scale cloud and virtualized environments, especially for OpenStack (Compute and Storage), NetApp storage solutions, VMware ESXi, and KVM hypervisors.
2. Supporting Kubernetes microservices, ensuring proper orchestration, scalability, and maintenance of containerized applications.
3. Managing and maintaining NetApp storage systems to ensure data integrity, availability, and optimized performance.
4. Handling critical applications via SAP PlusOne and ensuring seamless integration and performance in cloud environments.
5. Using Prometheus for system monitoring, proactive issue resolution, and infrastructure health checks.
6. Escalating and resolving incidents, service requests, and operational issues in accordance with SLAs.
7. Managing change requests and deployments following best practices in change management, minimizing downtime and disruptions.
8. Performing capacity planning, system upgrades, and optimization to ensure scalability and efficiency of cloud and virtualized environments.
9. Collaborating with cross-functional teams to coordinate incident resolution and infrastructure changes, ensuring effective communication throughout the support process.

We encourage you to showcase your potential! Your profile should include:

• Experience in system administration or IT support, ideally at 3rd level support.
• Strong knowledge of Linux and/or Windows OS administration.
• Completed IT-related training (e.g., IT specialist for system integration).
• Experience with virtualization (e.g., VMware) and scripting languages (e.g., Bash, PowerShell, Python, Perl) is desirable.
• Knowledge of OpenStack (Nova, Cinder/Swift) and cloud infrastructure operations.
• Experience with NetApp storage systems, VMware ESXi, and KVM hypervisors.
• Familiarity with Kubernetes for container orchestration and automation tools like Python and Bash.
• Willingness to work in shifts (day and evening) and occasional weekend maintenance.
• Proficiency in German and English, both spoken and written.
• Structured, independent working style, analytical skills, communication skills, and team spirit.

What we offer:

• Flexible work location and hours: workation, remote work, part-time, sabbaticals.
• Structured career development, training, and certification opportunities.
• Family-friendly benefits: childcare allowance, paid parental leave, fathers' network.
• Strong SAP partnership, extensive knowledge network, SAP Learning Hub, and certification options.
• Additional benefits: company pension scheme, health management, fitness partnerships.
• Transport benefits: company car (depending on role), public transport discounts, bike leasing via JobRad.

Join us and be part of something bigger!