EU Digitalization Support Engineer - Germany

Sungrow - EMEA; München; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Join a leading renewable energy company as an EU Digitalization Support Engineer in Munich. You will troubleshoot complex issues, support customers, and collaborate with teams to optimize solutions. With a focus on sustainable energy, this role offers the chance to make a significant impact in the transition to clean power.

Qualifikationen

• 5 years of experience in technical support, consulting, or information technology.
• Experience with SAP and Dynamic 365 is a plus.
• Strong problem-solving skills.

Aufgaben

• Review complex issues and communicate with customers.
• Perform troubleshooting and collaborate with support teams.
• Gather and pre-analyze daily requirements from EU business teams.

Kenntnisse

Problem-solving

Technical support

Consulting

Ausbildung

Bachelor’s degree in Business, Information Technology, Supply Chain Management, or related field

Tools

SAP (SD module)

Dynamic 365

Jobbeschreibung

We are looking for you to join our Sungrow team as our new EU Digitalization Support Engineer!

What does an EU Digitalization Support Engineer do?

This role allows you to engage in the most rewarding part of our work – contributing to the hunger for sustainable energy!

In your daily responsibilities, you will:

1. Review complex issues involving multiple components of products (e.g., Dynamic 365, SAP) and communicate with customers to understand and resolve their issues. Keep customers informed about the status and solutions.
2. Perform complex troubleshooting of products, collaborating with level-2 support and development teams to resolve incidents related to configuration, code, or other service deficiencies impacting customers.
3. Act as an advisor to customers, handling complex, repeat, or escalated cases, including those that may be politically sensitive. Create and update technical articles or knowledge base content for internal or customer use. Provide education to help customers understand issues and prevent future problems.
4. Gather and pre-analyze daily requirements from EU business teams, categorizing and prioritizing them from a regional perspective.
5. Work with HQ Digital IT business partners to develop and optimize system demonstration clips, adhering to business SOPs.
6. Collaborate with HQ digital IT partners to assess, prioritize, and implement requirements, including resource planning and solution delivery.

Your profile

To be successful in this role, you should have:

1. A Bachelor’s degree in Business, Information Technology, Supply Chain Management, or a related field, or equivalent work experience.
2. At least 5 years of experience in technical support, consulting, or information technology.
3. Experience with SAP (SD module is mandatory) and Dynamic 365 is a plus.
4. Strong problem-solving skills and the ability to troubleshoot and resolve complex system issues.

Why join us?

We are a leading renewable energy company committed to making a difference. Join us to impact the world’s transition to clean power!

About Sungrow

Founded in 1997, Sungrow is a global leader in solar inverter R&D, with the largest dedicated R&D team in the industry. We offer a broad range of PV inverter solutions, energy storage systems, floating PV plant solutions, and more, supporting utility-scale, commercial, industrial, and residential applications.

Welcome to Sungrow

Join our team in Munich, Bayern, Germany, and be part of our mission to provide "Clean Power for All"!