First Technical Customer Success Manager (m/f/d)

atmio; Berlin; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company is seeking its first Customer Success hire to manage the entire customer journey. This role involves onboarding, retention, and strategic customer interactions, offering significant autonomy and the chance to make a real impact. Ideal candidates are organized, communicative, and have a strong analytical mindset. The position allows for remote work and offers various benefits including unlimited vacation and professional growth opportunities.

Leistungen

Remote Working

Unlimited Vacation

Flexible Working Hours

Mental Health Matters

Professional Growth

Stock Option Plan

In-person Team Retreats

Deutschlandticket

Qualifikationen

• Min. 2 years of experience in a customer-facing role.
• Fluent in both English and German.

Aufgaben

• Own the full customer lifecycle including onboarding and retention.
• Execute technical implementation for new customers.
• Guide customers through compliance questions.

Kenntnisse

Communication

Analytical Mindset

Excel

Jobbeschreibung

You're not just looking for another job — you're ready to build something from the ground up. As our first Customer Success hire, you'll take full ownership of the customer journey, from onboarding to long-term success. You'll work hands-on with our customers and help shape the way they interact with our solution — both in the field and at a strategic level. Your work will have direct real-world impact, and you'll play a key role in building the foundation for how we scale Customer Success going forward.

Key Responsibilities

1. Own the full customer lifecycle - all post-sales activities including onboarding, adoption, retention, and account health monitoring.
2. Execute technical implementation - handle end-to-end setup for new customers, including data extraction, cleansing, and transformation.
3. Be a trusted advisor on regulatory topics - guide customers through compliance questions and help navigate complex regulatory landscapes.
4. Build strong relationships at all levels - communicate with empathy and clarity to create long-term trust.

This role is right for you if...

1. You're a numbers-driven thinker with a human touch.
2. You are a strong communicator, organized, and excel at managing multiple projects while maintaining attention to detail.
3. You roll-up your sleeves and are comfortable in high-pace environments with quickly changing tasks and requirements.
4. You are eager to step into a role with significant autonomy and accountability, where you can directly influence company growth.
5. You are motivated by the opportunity to make a positive impact on the planet.

Requirements

Skills & experience you will need

1. Min. 2 years of experience in a customer-facing role; e.g., customer success, account management, or consulting.
2. Strong Excel/data handling skills and a sharp analytical mindset.
3. Excellent people skills - capable of navigating conversations with field operators and senior managers.
4. Fluent in both English and German.

Benefits

1. Remote Working: Work from our hubs in Hamburg or Munich, or remotely from Germany.
2. Unlimited Vacation: Take as many holidays as you need — we trust you to recharge when it matters most.
3. Flexible Working Hours: Work during hours that align with your performance and lifestyle.
4. Mental Health Matters: Access psychologist sessions and workshops through our Bloom partnership.
5. Professional Growth: Use a development budget to enhance your skills and career.
6. Stock Option Plan: Receive virtual stocks as a reward for your trust, effort, and vision alignment.
7. Unite, Recharge, Celebrate: Join in-person team retreats to connect and have fun.
8. Explore Germany: Enjoy the Deutschlandticket for flexible public transportation access.