Service Manager Collaboration Solutions (f / m / d)

E.ON Digital Technology GmbH; München; Remote; EUR 60.000 - 80.000; Teilzeit

Zusammenfassung

Join a leading company as a Service Manager Collaboration Solutions, where you will be responsible for planning and delivering unified communication services. This role offers flexibility, a supportive work environment, and opportunities for personal and professional growth. Ideal candidates have a strong background in service delivery, project management, and are fluent in English, with German skills being a plus.

Leistungen

Flexible working from home or any location in Germany

30 holidays plus Christmas and New Year's Eve

Learning culture for personal and professional growth

Car and bike leasing offers

Company pension scheme and insurance package

Qualifikationen

• Several years of professional experience in audio & video conferencing.
• Knowledge of hybrid working and collaboration methods.

Aufgaben

• Plan, develop, and deliver unified communication and collaboration services.
• Manage service lifecycle and ensure compliance with standards.

Kenntnisse

Service Delivery

Quality Management

Risk Management

Project Management

English

German

Ausbildung

University degree in computer science

Business Informatics

Tools

ITIL

SCRUM

Jobbeschreibung

E.ON Digital Technology GmbH | Permanent | Part or Full time

You have a passion for technology and want to make the world a greener place?

Then become a changemaker (f / m / d) and join our team as Service Manager Collaboration Solutions (f / m / d) at E.ON Digital Technology (EDT).

E.ON Digital Technology plays a key role in shaping the energy transition by leading E.ON’s digital transformation across Europe. We explore new paths through developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. In flexible working models and teams, we deliver sustainable technology solutions to meet the energy challenges of tomorrow.

meaningful & challenging - Your tasks

1. Responsibility for planning, development, delivery of unified communication and collaboration services as well as support in the creation of business concepts and development for collaboration services
2. Implementation of business requirements using modern hybrid working methods
3. Prepare new or changed services, manage the change process and maintain regulatory, legal standards as well as developing service improvement plans
4. Ensure utilization of existing service framework including all relevant service design information
5. Support service lifecycle management in alignment with IT strategy, IT architecture roadmaps, service lifecycle maps and continuous improvement
6. Maintaining the solution portfolio for all Unified Communication and Collaboration services in coordination with the service owner
7. Plan and manage risks from planned service changes (incl. reporting to stakeholder)
8. Plan and align IT service budget (e.g. MTP, Forecast), charging method and cost distribution with all necessary stakeholder (e.g. Technical IT Service Owners) and ensure costs are within budget
9. Assist in developing appropriate actions to anticipate, investigate and resolve service faults and issues - process and technical

authentic & ambitious - Your profile

• University degree in computer science, information technology, business informatics or a comparable subject and several years of professional and practical experience (international) in the areas of audio & video conferencing, fixed network and mobile
• Extensive experience in service delivery is a prerequisite
• Knowledge of hybrid working and collaboration methods as well as knowledge of ITIL (V3 certification desirable)
• Experience in Quality, Risk Management and Service Delivery / Transformation and with SCRUM or another agile project management method is desirable
• Experience in project management in international projects is an advantage
• Very good speaking skills in English, good skills in German is a plus
• Willingness to travel and to work in an international environment

smart & useful - Our benefits

• We provide full flexibility: Do your work from home or any other place in Germany - including all our great offices from Hamburg to Munich. You want even more? Go on workation for up to 20 days per year within Europe.
• Recharge your battery: You have 30 holidays per year plus Christmas and New Year's Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or take a sabbatical.
• Your development: We grow and want you to grow with us. Learning on the job, exchanging ideas with others, or taking part in individual training — our learning culture enables your personal and professional growth.
• We elevate your mobility: From car and bike leasing offers to job tickets for most locations — your way is our way.
• Let’s think ahead: With our company pension scheme and a great insurance package, we take care of your future.
• This is by far not all: We look forward to discussing further benefits with you during the recruiting process.