English (UK) Customer Care & Fashion Advisor (f / m / d) - Múnich

Mytheresa; Gelsenkirchen; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

Mytheresa is seeking a Customer Care & Fashion Advisor to enhance its Customer Care team. The role involves providing top-tier support to international clients, responding to inquiries, and improving internal processes. Ideal candidates will have native-level English proficiency and some customer service experience, along with strong organizational skills. The position offers flexible working options, generous holiday allowances, and various employee benefits.

Leistungen

Up to 32 days of holiday

Mobile office options

Language and e-learning courses

Company pension scheme

Discounted memberships for sports platforms and gyms

Discounted travel card and shuttle service

Support for mental health and well-being

Qualifikationen

• Native-level proficiency in US or UK English; additional languages are a plus.
• Some experience in customer care or a service-oriented industry.

Aufgaben

• Provide advisory and support services for international premium clients.
• Respond to customer requests via phone and email.
• Collaborate with Payment, Warehouse, and Shipping departments.

Kenntnisse

Customer Service

Organizational Skills

Team Player

Time Management

Jobbeschreibung

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

1. Provide advisory and support services for our international premium clients concerning the order process.
2. Respond to customer requests via phone calls and emails.
3. Deliver best-in-class customer service with a deep understanding of e-commerce.
4. Continuously improve internal processes.
5. Collaborate closely with our Payment, Warehouse, and Shipping departments.

WHO YOU ARE

1. Native-level verbal and written proficiency in US or UK English; additional languages are a plus.
2. Some experience in customer care or a service-oriented industry.
3. Conscientious handling of customer data.
4. Flexible, able to work under pressure, and a team player.
5. Proactive with good organizational and time management skills.

WHAT WE OFFER

1. Up to 32 days of holiday, starting from 28 days, depending on tenure.
2. Mobile office options, including abroad (where applicable).
3. Language and e-learning courses.
4. Company pension scheme.
5. Discounted memberships for sports platforms and gyms.
6. Discounted travel card and shuttle service.
7. Support for mental health and well-being, including work-family balance initiatives.

WHO WE ARE

Mytheresa is a leading global digital luxury shopping platform focused on high-end luxury shoppers, offering exclusive products, content, and technology-driven services. Listed on the New York Stock Exchange since January 2021, we have over 1,200 employees from more than 70 countries committed to providing an exceptional shopping experience.

We value diversity and inclusion, believing that your expertise and motivation are what matter most. Our hiring process is fast and equitable.