Team Lead Customer Experience (m/f/d)

TN Germany; Berlin; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen im B2B-Bereich sucht einen Team Lead für Customer Experience in Berlin. In dieser spannenden Rolle sind Sie der Hauptansprechpartner für alle kundenbezogenen Themen und sorgen für eine zeitnahe Lösung von Anfragen. Sie entwickeln skalierbare Prozesse und identifizieren Chancen zur Verbesserung der Kundenerfahrung. Arbeiten Sie in einem internationalen Team, das von erfahrenen Unternehmern geleitet wird, und tragen Sie dazu bei, die digitale Transformation in der Bauindustrie voranzutreiben. Ihre Fähigkeiten in der Datenanalyse und Ihre Führungskompetenzen werden entscheidend sein, um das Wachstum des Unternehmens zu unterstützen.

Qualifikationen

• 3-5 Jahre Erfahrung in Kundenservice oder Account Management.
• Fähigkeit, unter Druck zu arbeiten und Krisen zu managen.

Aufgaben

• Leiten und Mentoren eines Teams von 3 CS-Managern.
• Entwickeln und Implementieren skalierbarer Prozesse.

Kenntnisse

Kommunikationsfähigkeiten

Datenanalyse

Prozessoptimierung

Krisenmanagement

Problem-solving

Ausbildung

Bachelor in Betriebswirtschaft

Master in Betriebswirtschaft

Tools

Salesforce

Jobbeschreibung

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Team Lead Customer Experience (m/f/d), Berlin

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Client:

CoreTylynt

Location:

Berlin, Germany

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

4347254455d5

Job Views:

2

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Founded in 2021, the company is a trailblazing supply chain platform redefining how large construction material orders are sourced, distributed, and financed. Their mission is to unlock the potential of cross-border supply for the Western Market by providing access to high-quality construction materials globally through an innovative platform. Since January 2022, they have served hundreds of companies and achieved exponential growth toward profitability.

The company's competitive edge lies in organizing the supply chain through digital innovation, eliminating middlemen, and leveraging tech-first and AI solutions. Their proprietary platform facilitates supply-demand matching and offers services like cloud inventory management, fulfillment, and fintech capabilities.

With a team of over 75 FTEs across Germany (Berlin HQ), China, and India, the company is on track for profitability and has generated triple-digit million GMV.

Tasks

• Serve as the primary contact for all post-sales customer-related topics.
• Ensure timely and satisfactory resolution of customer inquiries aligned with business goals.
• Develop and implement scalable processes.
• Identify opportunities to enhance customer experience, retention, and generate additional revenue streams.
• Lead and mentor a team of 3 operations/CS managers, providing coaching and professional development.
• Coordinate with Logistics and Product departments to ensure seamless customer-related initiatives.

Requirements

• Bachelor's or Master's degree in Business or a related field.
• Excellent communication skills in both German and English.
• Ability to thrive under pressure and handle crisis management.
• Strong data analysis and process optimization skills.
• Excellent problem-solving abilities.
• Experience with Salesforce is a plus.
• 3-5 years of experience in customer service, success, operations, or account management.
• Proven leadership and team management skills.
• Entrepreneurial mindset with a desire to push a validated business model forward.

Join a fast-growing B2B company in a rapidly expanding industry. Work with an international, multicultural team led by serial entrepreneurs and industry experts, with opportunities to make a significant impact.

We look forward to hearing from you!