E-COMMERCE & CUSTOMER CARE ASSISTANT - 10H/WEEK (GERMAN SPEAKER, F/M/D)

TN Germany; Berlin; Vor Ort; EUR 15.000 - 25.000; Teilzeit

Zusammenfassung

A leading company in Berlin is seeking an E-Commerce & Customer Care Assistant to enhance customer experiences and manage order fulfillment. This role involves working closely with logistics, analyzing service data, and improving customer interactions. Ideal candidates are fluent in German and English, detail-oriented, and possess a background in relevant fields. Join a dynamic team and enjoy benefits like personal development opportunities and employee discounts.

Leistungen

Employee discounts

Regular team events

Paid volunteer day annually

Creative freedom

Personal development opportunities

Qualifikationen

• Available for 10 hours/week, preferably over 3 days.
• Experience in E-Commerce, Customer Service, or Sales.

Aufgaben

• Manage E-Commerce order fulfillment and resolve errors.
• Respond to B2C and B2B inquiries professionally.
• Analyze customer service data for insights.

Kenntnisse

Fluency in German

Fluency in English

Proactive working style

Detail-oriented

Team player

Ausbildung

Business Administration

Communications

Service Management

E-Commerce

Tools

Microsoft Office

Zendesk

Shopify

Tradbyte

Jobbeschreibung

E-COMMERCE & CUSTOMER CARE ASSISTANT - 10H/WEEK (GERMAN SPEAKER, F/M/D), Berlin

Client:

IVY OAK GmbH

Location:

Berlin, Germany

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

9dc18dcf4c44

Job Views:

2

Posted:

13.05.2025

Expiry Date:

27.06.2025

Job Description:

Are you passionate about creating a positive company culture and delivering exceptional customer experiences? Join our team as an E-Commerce & Customer Care Assistant and play a key role in shaping our internal and external interactions.

Your responsibilities include:

1. Order Management: Regularly check fulfillment status of E-Commerce orders and address errors.
2. Exception Handling: Work closely with logistics partners to resolve issues effectively.
3. Collection Launches: Create and organize product collections for cohesive presentation.
4. Customer Experience: Assist in implementing merchandising strategies that enhance customer satisfaction.
5. Customer and Partner Interactions: Respond professionally to B2C and B2B inquiries, representing our brand.
6. Process Improvement: Collaborate on enhancing customer service tools and processes.
7. Data Analysis: Gather and analyze customer service data for insights.
8. Customer Feedback Management: Research reviews and identify areas for improvement.
9. Customer Service Guidelines: Regularly update our service guidelines.

Requirements:

• Fluency in written and spoken German and English is essential.
• Available for 10 hours/week, preferably spread over 3 days.
• Background or current enrollment in Business Administration, Communications, Service Management, E-Commerce, or related fields.
• Experience in E-Commerce, Customer Service, Sales, or related roles.
• Proactive, structured, and detail-oriented working style.
• Strong team player with the ability to work independently.
• Proficient in Microsoft Office; experience with Zendesk is a plus.
• Experience in fast-paced environments is advantageous.

Benefits:

• Opportunity to shape an entrepreneurial environment and gain insights into a fashion brand.
• Personal development and career growth opportunities.
• Open, transparent culture with flat hierarchies.
• Creative freedom and responsibility.
• Office in Berlin-Charlottenburg.
• Employee discounts and regular team events.
• Paid volunteer day annually.
• Work with modern tools like Shopify, Tradbyte, Zendesk.

About IVY OAK:

Founded in 2016 in Berlin, IVY OAK is a contemporary occasionwear brand committed to sustainable practices and responsible fashion. The brand emphasizes quality, transparency, and meaningful design, aiming to make a positive impact on society and the environment. It has a strong presence across Europe and beyond.