Enterprise Service Management Consultant (f/m/d)

TN Germany; Köln; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

A dynamic company in Köln is seeking Enterprise Service Management Consultants across all experience levels. Join a team focused on transforming service management through diverse projects, including ITSM and custom app development. Whether you're a junior or a seasoned expert, opportunities await to enhance user experiences and optimize workflows. Apply today to be part of a team that values innovation and collaboration.

Qualifikationen

• 0–2+ years (Junior), 3–5+ years (Mid), or 5–8+ years (Senior) of ServiceNow experience.
• Certifications related to ESM solutions.

Aufgaben

• Collaborate with clients to gather requirements and design tailored ESM solutions.
• Lead or support end-to-end implementations, upgrades, and integrations.

Kenntnisse

Problem-Solving

Communication

Scripting

Agile

Ausbildung

Bachelor’s degree in IT

Tools

ServiceNow

JavaScript

AngularJS

Jobbeschreibung

Join the Team!

Your Role

We are seeking Enterprise Service Management Consultants (f/m/d) of all experience levels (Junior, Mid-Level, Senior, Architects) and specialties (Developers, Administrators, Business Analysts, Architects, Project Managers) to join our growing team. Whether you’re starting your journey with Atlassian, Freshworks, ServiceNow, and/or Servicely or are a seasoned expert, we offer opportunities to work on diverse projects, from ITSM and ITOM to custom app development and workflow automation.

Your Mission

Responsibilities vary by role and seniority but may include:

• Collaborate with clients to gather requirements and design tailored ESM solutions
• Develop, configure, and customize ESM modules (ITSM, CSM, HR, ITAM, etc.) to meet business needs
• Lead or support end-to-end implementations, upgrades, and integrations with third-party systems
• Optimize workflows, automate processes, and enhance user experiences across the platform
• Provide technical guidance, mentorship, or project leadership (senior roles)
• Conduct training sessions and create documentation for clients and end-users
• Stay updated on ESM solution releases, trends, and best practices

Your Profile

Required Skills may vary by role and seniority.

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 0–2+ years (Junior), 3–5+ years (Mid), or 5–8+ years (Senior) of ServiceNow experience
• Familiarity with core ESM solution functionalities (Incident, Change, Catalog Items, etc.)
• Basic to advanced scripting skills (JavaScript, Glide, AngularJS)
• Strong problem-solving and communication skills
• Ability to work in Agile/Scrum environments
• Certifications related to ESM solutions

How to apply:

Please submit your resume and a cover letter specifying:

• Your role and level (e.g., Developer, Architect, Business Analyst) and seniority (Junior, Mid, Senior)
• A summary of your ESM experience and certifications (if any)
• Why you’re passionate about joining our team

Let’s transform the future of service management together — apply today!