Customer Support Specialist (all genders) German Speaker

TeamViewer; Berlin; Hybrid; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Customer Support Specialist, where your passion for helping others meets innovative technology. In this role, you will support customers through various channels, showcasing software solutions that address their unique IT challenges. With a strong emphasis on teamwork and communication, you will play a vital part in delivering an exceptional customer experience. This dynamic environment offers hybrid work arrangements, competitive compensation, and a culture that celebrates diversity and collaboration. If you are enthusiastic about technology and customer service, this opportunity is perfect for you!

Leistungen

Company achievement bonus

Stock options

Public transport-friendly offices

Special terms for local gyms

Corporate Benefits platform access

Regular team events

Flexible work arrangements

Work From Abroad Program

Open-door policy

No dress code

Qualifikationen

• University degree or relevant vocational training is required.
• Experience in customer service or sales is a plus.

Aufgaben

• Support customers with technical and accounting issues.
• Demonstrate software solutions to solve IT challenges.
• Identify customer needs and coordinate with sales.

Kenntnisse

Fluency in German

Fluency in English

Customer Service Experience

Communication Skills

Teamwork

Problem-Solving

Ausbildung

University degree in Economics

Vocational training in commercial or technical field

Jobbeschreibung

Are you open, communicative, and passionate about working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders), satisfying our customers by delivering an outstanding customer experience.

Responsibilities

1. Support our existing customers with their technical and accounting issues over the phone, ticket, and chat.
2. Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
3. Identify customer needs and forward such requests to our sales department.
4. Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers.

Requirements

• University degree in the field of economics, or other relevant vocational education such as commercial or technical training.
• Fluency in German and English is mandatory; other languages are a plus.
• Some experience working with customers and/or in sales, e.g., internships.
• Determination, enthusiasm, and willingness to learn.
• Ability to work independently and as part of a team.
• Strong communication skills and passion for working with people.

What we offer

• Onsite onboarding at our HQ office for an optimal start.
• Great compensation and benefits, including a company achievement bonus and stock options, with regular salary reviews.
• Public transport-friendly offices.
• Special terms for local gyms.
• Access to the Corporate Benefits platform with many discounts.
• Regular team events and company-wide celebrations.
• Open-door policy, no dress code, frequent all-hands meetings, and leadership lunches.
• Hybrid and flexible work arrangements with up to 50% home office.
• Work From Abroad Program allowing up to 40 days of work outside your contracting country.
• We celebrate diversity as a core value; join and drive one of our CARE initiatives!