TRICARE Beneficiary Services Representative - Grafenwoehr

TN Germany; Grafenwöhr; Vor Ort; USD 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Beneficiary Services Representative Floater to join their mission in Grafenwoehr, Germany. In this role, you will provide essential education and enrollment services for military families under the TRICARE Overseas Program. You will be part of a dedicated team that helps eligible beneficiaries navigate their healthcare options while ensuring compliance with regulations. This opportunity not only allows you to make a meaningful impact in the lives of military families but also offers a supportive environment with competitive benefits, including paid time off and training assistance. If you are passionate about serving others and thrive in a dynamic setting, this role is perfect for you.

Leistungen

401K Retirement Plan

Paid Time Off

Paid Parental Leave

Tuition Assistance

Referral Bonus Program

Paid Disability Leave

On-the-Job Training

Qualifikationen

• 3 years of experience in military healthcare delivery or managed care.
• Fluent in English with effective presentation skills.

Aufgaben

• Verify benefits eligibility and process enrollments using Defense Online Enrollment System.
• Provide education on resources and benefits to beneficiaries.

Kenntnisse

Customer Service

Medical Claims Processing

Communication Skills

Organizational Skills

Multitasking

Ausbildung

High School Diploma or GED

Tools

MHS Genesis

Microsoft Office

Jobbeschreibung

Job Description:

Are you looking for your next “great mission” professionally? Do you have more to give, want to learn new skills, and be part of a team with a rewarding mission? Leidos has the perfect job for you in Grafenwoehr, Germany!

The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference every day! Leidos offers great benefits: competitive paid time off (PTO) packages, 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on-the-job training, paid parental leave, paid disability leave, and an incredible internal/external referral bonus program that rewards you for knowing and introducing great talent to us!

As part of the Leidos team as a Beneficiary Services Representative Floater, you will provide Beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency. You will also provide specific services to all eligible beneficiaries including beneficiary education and enrollment designed to assist in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. Under minimal supervision, you will serve as a TRICARE liaison for the beneficiary population. This great job opportunity makes a difference for so many of our valued military families!

PRIMARY DUTIES

• Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.
• Register TRICARE beneficiaries in the MHS Genesis system
• Perform Primary Care Manager changes, following the Military Treatment Facility guidelines
• Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
• Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes
• Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement, and others
• Provide basic claims assistance such as providing information on the status of claims
• Collect and record other Health Information into applicable systems
• Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand
• Collect and report information on daily activities performed
• Complete on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses
• Maintain confidentiality and proper handling of Protected Health Information
• Provide remote support to Leidos BSRs at other sites
• Provide shadow support to new BSRs as needed
• Adhere to a business casual dress code
• Other duties as assigned

MINIMUM REQUIRED SKILLS:

• High school diploma or GED
• Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
• Must be a US Citizen
• Be eligible for and maintain ADP IT III / Non Sensitive Position, Tier 1
• Three years’ cumulative experience in the following areas:
• Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
• Experience in a medical or clinical environment
• Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims
• Experience in a customer service environment

DESIRED:

• Be fluent in English
• Proficient in written and oral communications
• Possess effective presentation skills
• Computer literate with Internet research experience
• Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook
• Ability to reply tactfully with people on the phone and in person
• Ability to work independently and under minimal supervision
• Excellent organizational skills and time management skills
• Detail oriented
• Ability to multitask
• Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

Apply today to learn more about how you can join this worthwhile mission.