Technical Support Specialist •Full Remote •

Centre People Appointments; München; Remote; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading Japanese manufacturer seeks a Technical Support Specialist to join their remote team in Germany. The role involves resolving technical inquiries, ensuring customer satisfaction, and coordinating support tasks. Ideal candidates will have experience in customer support, strong communication skills, and fluency in English and German.

Qualifikationen

• Business-level fluency in English and German, spoken and written.
• Experience in customer support for complex capital equipment.
• Ability to prioritize tasks and communicate professionally.

Aufgaben

• Logging support requests from customers via phone and email.
• Allocating appropriate engineers based on customer status.
• Communicating with the Operations department for logistics.

Kenntnisse

Communication

Problem Solving

Teamwork

Tools

Microsoft Office

ERP systems

Jobbeschreibung

Full Remote Technical Support Specialist

Ref : IN46524

A leading Japanese manufacturer is looking for a Technical Support Specialist to join their team remotely from within Germany.

In this role, you will be the first point of contact for users—resolving inquiries and technical issues efficiently, ensuring a high level of customer satisfaction, and appropriately prioritizing and escalating issues when necessary.

The ideal candidate is self-motivated, has strong communication and problem-solving skills, and possesses prior experience in customer support administration.

ELIGIBLE APPLICANTS :

• Not eligible: Student visa, requiring visa sponsorship, working holiday, graduate, freelance

WORK TYPE : Full remote

VISA SUPPORT : No

TYPE : Full-time

WORKING HOURS : 8:30-17:00, 38.5 hours per week

SALARY : Up to 50k (depending on experience)

LOCATION : Aalsmeer, Netherlands

Main Responsibilities :

• Logging support requests from customers via phone and email, establishing issue priority
• Allocating appropriate engineers or specialists based on customer status to support within suitable timescales
• Prioritising, scheduling, coordinating, and escalating service calls within the Help Desk team
• Communicating with the Operations department to manage parts, ink, and order logistics to meet customer and engineer needs
• Promoting and maintaining service contracts with customers
• Supporting administrative tasks such as call management, invoicing, and job costing
• Following up on logged calls to ensure they are tracked, escalated, and resolved
• Updating customers on request statuses
• Coordinating with engineers and support staff to inform and assign tasks
• Handling complex situations calmly and efficiently under pressure

Ideal Candidate :

• Business-level fluency in English and German, spoken and written
• Experience in customer support for complex capital equipment
• Ability to prioritize tasks and communicate professionally with customers
• Proficiency with IT applications such as Microsoft Office and ERP systems
• Teamwork skills and liaison experience with internal departments to enhance customer satisfaction
• Must have the right to work in the country; visa sponsorship is not available
• No applications from Working holiday, Graduate, or Student visa holders accepted

When contacting us, please include the job reference number (Ref : IN46524) at the top of your message.

If your application is successful, you will be contacted within two business days. Due to high application volume, feedback on individual CVs cannot be provided.