(Junior) Operations Manager Benelux (m/f/d)

TN Germany; Hamburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A dynamic company in Hamburg is seeking a (Junior) Operations Manager for the Benelux market. The role involves ensuring operational excellence, translating marketing materials, and engaging with the community. Ideal candidates are native Dutch speakers with experience in operations or linguistics. Join a team that values diversity and fosters an inclusive environment.

Qualifikationen

• First work experience in operations or linguistics.
• Good MS Office skills, especially Excel.
• Native Dutch speaker with fluency in English.

Aufgaben

• Monitor KPIs and engage with stakeholders for operational excellence.
• Translate and localize texts for the Benelux audience.
• Conduct competitor monitoring and community management.

Kenntnisse

Operations

Linguistics

Community Management

Ausbildung

Bachelor's Degree

Tools

MS Office

Jobbeschreibung

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Client:

ABOUT YOU

Location:

Hamburg, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b6492a1082bf

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

Job Description:

Working closely with our Business Development team as well as all operational teams, the International Markets team is involved in the entire development process – from identifying new markets to the scaling of existing markets. If you know one of our target markets by heart and already have some business knowledge achieved through first-hand experience in an e-commerce business or fashion, you are the perfect fit for the team.

As a (Junior) Operations Manager Benelux (m/f/d), you will be responsible for ensuring operational excellence across the entire customer journey of our Dutch-speaking shops.

Responsibilities

• Daily monitoring of KPIs within customer experience and operations, and initiating conversations with stakeholders in logistics or customer service to ensure operational excellence in our Benelux shops.
• Translation and localization of texts from German and English for the Benelux audience (e.g., sales campaigns, newsletters, push notifications, fashion content, marketing materials).
• Quality assurance across app, desktop, and mobile shops, including testing of new features.
• Competitor monitoring & benchmarking (tracking sales campaigns, collaborations with celebrities and influencers, newsletter and push notification strategies).
• Community management (engaging with our community, responding to app reviews, understanding customer pain points).

Requirements

• First work experience in operations, linguistics, or related fields.
• Good MS Office skills, especially Excel.
• Native Dutch speaker (oral & written).
• Fluency in English (oral & written) and basic German skills (more German beneficial).

Company Values and Environment

We are committed to creating an inclusive environment where all genders, nationalities, and ethnicities feel welcomed and accepted. We believe diversity contributes to our culture. We focus on physical and mental health, well-being, and fostering an environment that empowers acceptance and promotes an inclusive, fair, and circular fashion culture.

Our team, driven by passion, consists of experts from various fields. We support each other, share knowledge, and value diverse opinions and ideas.

We look forward to your application, preferably via our online portal for a faster process and easy document upload. :-)