Customer Service Manager - Logistics - m / f / d

DSJ Global; Hamburg; Hybrid; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player in logistics is seeking a strategic Customer Service Manager to enhance customer satisfaction and operational efficiency. This pivotal role involves leading a dedicated team, optimising service processes, and collaborating with internal departments to ensure seamless service delivery. With a focus on sustainability and innovation, the company offers a hybrid work model, competitive salary, and opportunities for personal development. If you're passionate about customer service and eager to make an impact in a dynamic environment, this role is perfect for you.

Leistungen

Hybrid work model

Comprehensive training

Career growth opportunities

Attractive social benefits

Opportunity to travel on company vessels

Qualifikationen

• Several years of experience in a senior customer service role.
• Background in logistics or freight forwarding is advantageous.

Aufgaben

• Lead and manage the customer service team for high performance.
• Optimise service processes and monitor KPIs for continuous improvement.

Kenntnisse

Customer Service Management

Leadership Skills

CRM Tools Proficiency

Organisational Skills

Interpersonal Skills

Problem Solving

Fluent in German

Proficient in English

Ausbildung

Degree in Business Administration

Vocational Training in Service Management

Tools

Microsoft Office Suite

CRM Systems

Jobbeschreibung

Our client is a leading logistics and freight forwarding company, committed to delivering exceptional service and innovative supply chain solutions. With a strong focus on sustainability, technology, and customer satisfaction, they are shaping the future of logistics across Europe.

To support their continued growth, they are seeking a motivated and strategic Customer Service Manager (m / f / d) to join their team in Hamburg.

Position Summary

As the Customer Service Manager, you will serve as the central interface between customers and internal teams, ensuring a seamless service experience. You will lead a team of customer service professionals, optimise service processes, handle key escalations, and drive initiatives that enhance customer satisfaction and operational efficiency.

This is a high-impact role where leadership, communication, and a solution-oriented mindset are key to success.

Key Responsibilities

• Lead and manage the customer service team to ensure high performance and customer satisfaction
• Serve as the main point of contact between customers and internal departments
• Optimise customer service processes and work flows for efficiency and effectiveness
• Monitor service KPIs and implement continuous improvement initiatives
• Handle escalated customer issues and ensure timely resolution
• Support the company's sustainability and innovation goals through strategic service initiatives
• Utilise CRM systems to manage customer relationships and analyse performance data
• Collaborate with logistics and operations teams to deliver seamless service

Required Qualifications

• Several years of experience in a senior customer service or related managerial role
• Background in logistics, freight forwarding, or transportation is a strong advantage
• Completed degree or vocational training in business administration, communication, or service management
• Strong leadership, organisational, and interpersonal skills
• Proficient with CRM tools and Microsoft Office Suite
• Fluent in German and proficient in English
• Solution-oriented, innovative, and open to taking on responsibility

What's on Offer

• Competitive salary, with bonus.
• Hybrid work model with flexibility
• A modern, collaborative workplace culture
• Comprehensive training and individual development plans
• Attractive social benefits and career growth opportunities
• The unique opportunity to travel on company-operated vessels

Apply Now

If you're passionate about customer service and want to make a real impact in a dynamic logistics environment, this is your opportunity. Apply now with your updated CV and take the next step in your career.