Customer Success Manager

Saleslogic; Essen; Remote; EUR 60.000 - 65.000; Vollzeit

Zusammenfassung

An innovative EdTech company is seeking a Customer Success Manager to ensure the successful adoption of their platform in academic settings. This role involves supporting universities post-sale, building strong relationships with faculty, and facilitating product integration into classrooms. The ideal candidate will possess a Master’s or PhD in Life Sciences, be a confident communicator, and have experience in customer interaction and training. With a clear bonus structure based on retention goals and a supportive, fast-paced environment, this is a fantastic opportunity to advance your career in a remote role with flexible setup.

Qualifikationen

• Master’s or PhD in Life Sciences or a STEM discipline.
• Experience with customer interaction, training, or support.

Aufgaben

• Support universities post-sale to drive usage and renewals.
• Build relationships with faculty and help integrate the product into classrooms.

Kenntnisse

Fluent German

Customer Interaction

Training

Communication Skills

Ausbildung

Master’s in Life Sciences

PhD in Life Sciences

Jobbeschreibung

Customer Success Manager – Life Sciences | Remote DACH

Germany / Austria

Full-time

60–65K base + 25% bonus commission

A fast-growing global EdTech company is hiring a Customer Success Manager. As a Customer Success Manager, you'll ensure adoption and long-term success of the platform across academic accounts.

Your mission :

1. Support universities post-sale to drive usage and renewals
2. Build relationships with faculty and help integrate the product into classrooms
3. Serve as the trusted contact for onboarding, support, and training

Ideal background :

1. Master’s or PhD in Life Sciences or a STEM discipline
2. Confident communicator (even poster presentations or academic demos count!)
3. Experience with customer interaction, training, or support
4. Fluent German
5. Remote role with flexible setup
6. Supportive, fast-paced environment
7. Clear bonus structure based on retention goals

Ready to take your career to the next level?