Technical Customer Support Professional

TN Germany; Raunheim; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology company in Raunheim is seeking a Technical Customer Support Professional to provide high-level technical assistance and troubleshoot complex systems. This hybrid role involves collaboration with diverse teams and a strong focus on customer satisfaction. Ideal candidates will have a technical degree and proven experience in technical support.

Qualifikationen

• Proven experience in technical support for complex systems.
• Exceptional troubleshooting and problem-solving skills.

Aufgaben

• Provide high-level technical assistance to end-users.
• Diagnose, troubleshoot, repair, and debug complex systems.
• Report design and maintenance issues for product improvement.

Kenntnisse

Troubleshooting

Problem Solving

Communication

Collaboration

Ausbildung

Bachelor's degree in a relevant technical field

Jobbeschreibung

Technical Customer Support Professional, Raunheim

Client: Trimble

Location: Raunheim, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 7c06dc5c39eb

Job Views: 1

Posted: 16.05.2025

Expiry Date: 30.06.2025

Job Description:

Your Title: Technical Customer Support Professional (m/f/d)

Job Location: Raunheim, Germany (hybrid)

What You Will Do

• Provide high-level technical assistance to end-users, field engineers, technicians, and product support personnel.
• Diagnose, troubleshoot, repair, and debug complex electro/mechanical equipment, computer systems, software, and networked/wireless systems.
• Address issues unresolved by primary product support.
• Report design, reliability, and maintenance issues to contribute to product improvement.

Employee Value Proposition (EVP):

This position offers the opportunity to engage in challenging technical problem-solving, directly impacting customer satisfaction and product reliability. You will collaborate with technical professionals, gaining insights into complex systems and enhancing your skills.

Key Responsibilities:

• Advanced Technical Support
• Problem Analysis and Reporting
• Customer Installation and Training
• Documentation and Knowledge Sharing

Skills & Experience Needed

• Bachelor's degree in a relevant technical field (preferred)
• Proven experience in technical support for complex electro/mechanical equipment, computer systems, software, or networked/wireless systems
• Exceptional troubleshooting and problem-solving skills
• Proficiency with technical tools and resources
• Excellent communication and interpersonal skills
• Ability to collaborate effectively with diverse teams and customers
• Strong customer-centric mindset and dedication to support excellence

We look forward to your application if you meet these criteria.

About Trimble

Trimble is a technology company dedicated to improving productivity, safety, and sustainability through innovative solutions in positioning, modeling, connectivity, and data analytics, serving industries like construction, geospatial, agriculture, and transportation.

Trimble’s Inclusiveness Commitment

We celebrate diversity and actively promote inclusivity. Our programs ensure our people feel seen, heard, and welcomed, fostering a sense of belonging regardless of who they are or where they come from.