Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Halle (Saale); Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen deutschsprachigen Kundenservice-Spezialisten, um eine hervorragende Kundenbetreuung für eine führende Mobile Bank zu bieten. In dieser Rolle sind Sie die erste Anlaufstelle für Kunden und tragen zur Betrugsprävention und Datensicherheit bei. Das Unternehmen bietet umfassende Schulungen, Unterstützung bei der Umsiedlung und zahlreiche Entwicklungsmöglichkeiten. Werden Sie Teil eines multinationalen Teams, das Vielfalt schätzt und Chancen für alle bietet. Diese Position ist ideal für jemanden, der in einem dynamischen Umfeld wachsen und lernen möchte.

Leistungen

Umzugshilfe

Wettbewerbsfähiges Gehalt

Gesundheitsleistungen

Vollständige Schulung

Kostenlose Online-Griechischkurse

Moderne Büros

Teilnahme an sozialen Initiativen

Qualifikationen

• Fließende Deutschkenntnisse sind erforderlich.
• Erfahrung in kundenorientierten Rollen ist von Vorteil.

Aufgaben

• Unterstützung von Kunden über Telefon, Chat und E-Mail.
• Betrugsprävention und Kundendatenschutz.

Kenntnisse

Fließend Deutsch

Kommunikationsfähigkeiten in Englisch

Soft Skills

Problemlösungsfähigkeiten

Computerkenntnisse

Erfahrung im Kundenservice

Ausbildung

EU-Bürger oder gültige Arbeitserlaubnis

Tools

CRM-Tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard the customers of a leading Mobile Bank.

About TP in Greece

TP in Greece collaborates with the leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses, and set aside money in real-time.

Position: German Speaking Customer Service Specialist

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

Your Role

As part of the Customer Service team, you will be the frontline representative of the bank to the German-speaking market, providing excellent customer experience. Your role is not just support but also protection—preventing fraud, safeguarding data, and protecting our customers.

Responsibilities

1. Support customers via phone, chat, and email.
2. Prevent fraud, protect data, and safeguard customers.
3. Act as an ambassador of our client.
4. Track and follow cases to ensure they are closed efficiently and promptly.
5. Maintain high customer satisfaction levels.
6. Build and maintain strong, professional relationships with partners, showing empathy at all times.
7. Work towards achieving targets set by the client and internal goals.

Qualifications

1. Fluency in German.
2. Excellent written and spoken communication skills in English.
3. Exceptional communication, soft skills, and problem-solving abilities.
4. Computer literacy and tech-savviness; experience with CRM tools is preferred.
5. Ability to work under stressful conditions with customers.
6. Experience in customer service or customer-facing roles is preferred.
7. A positive attitude, willingness to learn, and reliability are essential.
8. Must hold EU citizenship, EU passport, or valid work permit for Greece.
9. Willing to relocate to Athens, Greece, or be a local candidate.

What We Offer

• Relocation support, including flight expenses, hotel accommodation, and assistance with house searching (all at no cost).
• Competitive monthly salary plus two additional salaries per year.
• Referral program with bonuses.
• Healthcare benefits and discounts.
• Full training provided by certified instructors.
• Opportunities for professional growth and development.
• Participation in events, community, and social responsibility initiatives.
• Free online Greek language courses.
• Modern premises with relaxing break areas.
• Work for a Great Place to Work-Certified company that values diversity.

This role is a great opportunity to develop your career within a multinational company, gaining valuable experience while representing a major global brand. Our company promotes diversity and provides equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more about this opportunity.

Would you like to explore more German-speaking job options?