Manager Digital Product (m / f / d)

HSE24; Ismaning; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in live commerce is seeking a product manager to lead cross-functional teams and drive the development of their back-office systems. The role emphasizes customer focus, agile methodologies, and strategic project leadership. Ideal candidates will have a strong background in product management and experience in call center systems.

Leistungen

Flexible Working Hours

Home Office

Sabbaticals

Further Education & Training

Qualifikationen

• Several years of experience in a comparable role within a cross-functional, agile environment.
• Experience leading KPI-driven product development teams.

Aufgaben

• Manage cross-functional development teams with a customer focus.
• Lead strategic development projects characterized by high complexity.
• Define and develop the medium- and long-term product vision.

Kenntnisse

Leadership

Agile Development

Product Management

Customer Focus

Ausbildung

Bachelor's Degree in Business Administration or Technology

Jobbeschreibung

Our digital teams are very diverse : We take care of things like programming, product development, product design (UX / UI), and web analysis. Everyone is pursuing a common goal : to create digital contact points between HSE and customers again and again with the latest technologies. Are you in?

HSE is a leading provider in the field of live commerce in Europe. The customers decide when and where they shop at HSE – whether through one of the three TV channels, the online shop, the award-winning HSE app or via social commerce. HSE represents the most entertaining form of shopping, inspiring 1.3 million active customers who value HSE’scurated product range from the areas of fashion, jewellery, beauty, wellness, household and home and living.

The company reaches about 46 million households in the DACH region through its three TV channels (HSE, HSE Extra and HSE Trend).

In the financial year 2023, HSE generated revenue of 624 million euros in the DACH region. 800 employees ensure a shopping experience that is both entertaining and customer oriented. Added to this are around 1,800 external jobs at logistics, call centre and tech development partners. The company has received multiple awards for its outstanding quality of service. HSE has been majority-owned by the investment firm Providence Equity Partners since 2012. Further information is available at corporate.hse.com and www.hse.com .

What you can expect :

• You manage cross-functional development teams – including UX / UI design – with a clear customer focus, particularly on call center agents as primary users, and consistently advance the development of our back-office system.
• You lead strategic development projects characterized by high complexity, risk, and volatility.
• You continuously define and develop the medium- and long-term product vision for your area of responsibility.
• You translate operational requirements into a broader perspective and coordinate closely with other product teams to create a shared big picture.
• You define prototypes, set clear priorities in the product backlog, and make deliberate decisions to strategically reduce scope in order to ensure fast feedback cycles and achievement of KPIs.
• You develop a deep understanding of the needs of call center agents and systematically consolidate key insights from day-to-day operations to purposefully drive the further development of the back-office system.
• You support your team as a coach and thought leader, continuously improve processes, and create structures to efficiently validate hypotheses and accelerate product development.
• You manage a wide range of cross-functional stakeholders with the aim of making the best possible decisions for our customers and the business.

Requirements

• You hold a completed (Bachelor’s) degree with a focus on business administration and / or technology.
• You have several years of experience in a comparable role within a cross-functional, agile environment – ideally with a focus on call center systems.
• You bring solid experience in leading KPI-driven product development teams and take ownership of KPIs that directly contribute to company goals.
• You prioritize the product backlog based on the highest business value or agent efficiency, rather than merely collecting stakeholder requirements – and you have already gained several years of experience leading user-centered, cross-functional development teams.
• You collaborate as an equal partner with internal business stakeholders – up to executive and director level – and jointly shape strategic developments.
• You lead and motivate teams with a pragmatic approach and a strong can-do attitude.

These are your benefits

We want your ideas : We offer you an exciting platform to experience TV and digital and to help shape the future of home shopping!

We offer fair working conditions and exciting development opportunities.

Work-life balance

With us you can have the perfect work-life balance – from home office, to flexible working hours or sabbaticals.

Benefits & compensation

We offer much more than just an attractive salary – such as allowances or bonuses.

Our corporate culture is based on trust and appreciation – we are a team.

Further education & training

In addition to extensive orientation training, we offer several further education and training courses.