Technical Support Engineer, Amazon Robotics (m / w / d)

Amazon Development Center Germany GmbH; Köln; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

An innovative company is seeking a Technical Support Engineer to join their Advanced Robotics team in Cologne. This role emphasizes problem-solving and teamwork, requiring candidates to support and improve the Robotic Fulfillment Systems. The ideal candidate will possess strong technical and customer-facing skills, with responsibilities including managing technical projects, troubleshooting systems, and fostering an inclusive work culture. This opportunity offers the chance to work cross-functionally with international teams, contributing to the continuous innovation of robotic solutions that enhance customer experiences.

Qualifikationen

• 2+ years troubleshooting in a multi-user high availability environment.
• Experience managing network systems (DNS, DHCP, SSL, OSI Model, TCP/IP).

Aufgaben

• Support and foster a culture of inclusion.
• Manage large-scale technical projects with high attention to detail.
• Document known solutions as knowledge base articles.

Kenntnisse

Troubleshooting

Network Systems Management

Customer-Facing Skills

Project Management

Operating Systems Support (Windows, Linux, macOS)

Ausbildung

Bachelor's Degree or Equivalent Work Experience

Tools

AWS

Unix/Python Shell Scripting

Jobbeschreibung

Über uns

Are you inspired by invention?

Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet. Amazon Robotics is the global front runner of robotics innovation. Our diverse team of engineers come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems.

Current advancements are underway in robotic movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive data, and much more. Amazon Robotics is seeking a talented and self-motivated Technical Support Engineer to work with the Advanced Robotics team to improve overall system efficiencies through the use of advanced technologies.

The ideal candidate is excited to learn new things and willing to work through the details to get things done. We are seeking candidates who possess a blend of technical and customer-facing skills to successfully support the Amazon Robotic Fulfillment Systems solution. This role requires flexibility, troubleshooting, creativity, people management skills, and drive. As part of this highly visible team, candidates have the opportunity to work cross-functionally with multiple international teams within Amazon to contribute to the continuous innovation of the Robotic Fulfillment System.

A successful candidate will have a consulting aptitude, ownership, incredible attention-to-detail, a passion for software and operational troubleshooting, customer-facing skills, and a desire to work within a group at the center of Amazon's Robotic Fulfillment System operations.

Key job responsibilities

The right candidate will be inspired and motivated to do the following on a daily basis:

1. Support and foster a culture of inclusion
2. Manage large-scale technical projects with high attention to detail
3. Maintain and/or create policies, procedures, and processes when needed
4. Proactively identify opportunities for long-term and repeatable solutions
5. Participate in hiring, training, and development of others
6. Network engineering and troubleshooting, data cabling, and systems administration in various environments
7. Support and maintain Windows, Mac, or Linux operating systems
8. Responsible for on-call duties in rotation
9. Document known solutions as knowledge base articles
10. Interact with management and staff to improve IT solutions

Grundqualifikationen

• Bachelor's degree or equivalent work experience
• 2+ years troubleshooting in a multi-user high availability environment
• Experience managing network systems (DNS, DHCP, SSL, OSI Model, TCP/IP)
• 2+ years PC repair, troubleshooting, deployment, and liquidation experience
• Experience managing complex projects
• Experience supporting Windows, Linux, and macOS environments
• Ownership of Root Cause Analysis (RCA) on complex issues
• Proven experience supporting major applications and systems

Bevorzugte Qualifikationen

Preferred qualifications are not required but are a plus:

• Ability to discuss complex technical issues with stakeholders and leadership
• Understanding of AWS or other cloud technologies
• Experience with change management processes
• Unix/Python Shell Scripting skills
• Experience in fulfillment or logistics environments
• Hardware and solutions troubleshooting experience
• Networking and IT management knowledge

Amazon is an equal opportunities employer. We value diversity and are committed to inclusion. If you need workplace accommodations, please visit our support page for more information.

Technical Support Engineer • Cologne, DE