Looking for Network Engineers (m / f / d) - System Engineering / Admin, Ingenieur

Colt; Stuttgart; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Join a leading telecommunications company as a technical support specialist where you will monitor and troubleshoot network issues across a pan-European infrastructure. You'll work in a collaborative environment that values teamwork and diversity, with opportunities for career development and flexible working arrangements.

Leistungen

Flexible working hours

Extensive induction program

Opportunities for further development

Global Family Leave Policy

Employee Assistance Program

Qualifikationen

• Experience in troubleshooting and diagnosing network issues.
• Ability to manage customer relationships effectively.
• Familiarity with MPLS, Optical & Ethernet technologies.

Aufgaben

• Monitor and resolve faults in a pan-European MPLS Infrastructure.
• Act as a Single Point of Contact for customer issues.
• Coordinate tasks with Field Maintenance and Technical Assistance Centre.

Kenntnisse

Teamwork

Troubleshooting

Customer Service

Communication

Jobbeschreibung

Job Description

Collaborative Environment: Be part of a team where teamwork is a reality, best practices are continually shared, and technology skills are constantly improved to meet industry and customer requirements.

Technology Verticals: Specialize in VoIP, SDN & Packet, or Optical & Ethernet technologies.

Career Development: Enhance your skills, knowledge, and career within one of our most reputable teams.

Flexible Working: We offer the option to work from home.

What you will do :

• Proactively monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS Infrastructure and a range of Optical & Ethernet / SDN & Packet / VoIP services according to product SLAs, up to 3rd Level Support.
• Provide a professional interface to customers, acting as a Single Point of Contact for all their issues.
• Build and maintain working relationships with key interconnect partners and vendors.
• Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
• Participate in a 24/7 shift pattern.

What we offer you :

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever, and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have :

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan.
• Trained 60 (and growing) Colties to be Mental Health First Aiders.
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Our benefits support you through all parts of life, for both physical and mental health:

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.