Customer Service Specialist

Aiper; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Aiper, a rapidly growing company in the pool cleaning industry, seeks a Customer Support Specialist to enhance customer satisfaction through effective communication and problem resolution. This role entails understanding product issues, addressing customer inquiries, and contributing to team projects, all within a dynamic and innovative environment.

Leistungen

Competitive salary with performance-based incentives.

Opportunities for professional growth.

Work with cutting-edge technology.

Qualifikationen

• Bachelor's degree or above.
• German nationality and native proficiency in German.
• Good written and spoken skills in English.

Aufgaben

• Handle daily customer inquiries and complaints.
• Follow up on after-sales issues and customer disputes.
• Develop a solid understanding of products.

Kenntnisse

Customer First Mindset

Collaboration Skills

Detail-Oriented

Logical Thinking

Fast Learner

Ausbildung

Bachelor's Degree

Jobbeschreibung

Aiper is redefining the pool cleaning industry with innovative, cordless robotic pool cleaners, backed by rigorous R&D and cutting-edge technology. With over $60 million in private funding, we are rapidly gaining recognition as a leader in effortless pool cleaning solutions.

Job Responsibilities :

1. Handle daily customer inquiries and complaints from European offline stores and end users, providing pre-sales, in-sales, and after-sales support.

2. Follow up promptly on after-sales issues such as repairs, returns, and exchanges; handle customer complaints and disputes flexibly and effectively to ensure satisfaction for both stores and end users.

3. Develop a solid understanding of our products to deliver accurate information and assist customers in resolving usage-related issues.

4. Identify and summarize recurring product issues based on customer feedback; collaborate closely with operations, product, and quality teams to help drive product improvements and optimize the customer experience.

5. Support ad hoc tasks and projects assigned by the team leader or management.

Requirements :

1. Bachelor's degree or above; German nationality; native proficiency in German; good written and spoken English, capable of working in English.

2. Experience in handling customer complaints related to European retail store orders is preferred.

3. Demonstrated customer-first mindset and strong sense of brand service.

4. Detail-oriented, responsible, and a strong team player with good collaboration skills.

5. Clear logical thinking, fast learner, and able to work well under pressure.

Why Join Us :

• Work in a dynamic, fast-paced environment with opportunities for career growth.
• Collaborate with talented teams across the globe to drive operational excellence.
• Be part of a company committed to continuous improvement and customer satisfaction.

What We Offer :

• Competitive salary with performance-based incentives.
• Opportunities for professional growth in a fast-growing company.
• A chance to work with cutting-edge technology in an innovative industry.

If you’re ready to dive into a rewarding career with Aiper, we’d love to hear from you!

Please Note

Aiper is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

• Aiper is an Equal Opportunity-Affirmative Action Employer Minority / Disability / Gender Identity / Sexual Orientation.