Customer Success Manager

Saleslogic; Köln; Remote; EUR 60.000 - 65.000; Vollzeit

Zusammenfassung

A fast-growing global EdTech company seeks a Customer Success Manager to ensure platform adoption across academic accounts. This remote role involves supporting universities post-sale, building faculty relationships, and providing onboarding and training. Ideal candidates will have a Master's or PhD in Life Sciences, strong communication skills, and experience in customer support.

Leistungen

Clear bonus structure based on retention goals

Qualifikationen

• Experience with customer interaction, training, or support.

Aufgaben

• Support universities post-sale to drive usage and renewals.
• Build relationships with faculty and help integrate the product into classrooms.
• Serve as the trusted contact for onboarding, support, and training.

Kenntnisse

Communication

Customer Interaction

Training

Fluent German

Ausbildung

Master’s or PhD in Life Sciences

Jobbeschreibung

Customer Success Manager – Life Sciences | Remote DACH

Germany / Austria

Full-time

60–65K base + 25% bonus commission

A fast-growing global EdTech company is hiring a Customer Success Manager. As a Customer Success Manager, you'll ensure adoption and long-term success of the platform across academic accounts.

Your mission :

• Support universities post-sale to drive usage and renewals
• Build relationships with faculty and help integrate the product into classrooms
• Serve as the trusted contact for onboarding, support, and training

Ideal background :

• Master’s or PhD in Life Sciences or a STEM discipline
• Confident communicator (even poster presentations or academic demos count!)
• Experience with customer interaction, training, or support
• Fluent German
• Remote role with flexible setup
• Supportive, fast-paced environment
• Clear bonus structure based on retention goals

Ready to take your career to the next level?