Account Manager

LimeSurvey GmbH; Hamburg; Remote; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

LimeSurvey GmbH is seeking a relationship-driven Account Manager to join their expanding Sales Team. This remote position focuses on cultivating long-term customer relationships, identifying growth opportunities, and collaborating with various teams. Ideal candidates will have 2-4 years of experience in SaaS, be fluent in English and/or German, and excel in communication.

Leistungen

Flexible work setup: fully remote, hybrid, or at HQ.

Transparent compensation and excellent benefits.

Paid vacation, sick leave, and parental leave.

Continual learning opportunities.

Qualifikationen

• 2-4 years of experience in Account Management or Customer Success, ideally within SaaS or tech.
• Fluent in English and/or German.
• Outstanding communication skills across all organizational levels.

Aufgaben

• Cultivate long-term relationships with customers, ensuring satisfaction.
• Identify and pursue growth opportunities.
• Conduct regular account reviews to tackle risks.

Kenntnisse

Customer-centric

Relationship builder

Data-driven

Team-oriented

Tools

Salesforce

Zoho CRM

Hubspot

Jira

Jobbeschreibung

This is a remote position.

LimeSurvey

Position: Hybrid, Remote, Hamburg, ask during interview....

At LimeSurvey, we are on a mission to build the world’s #1 survey platform, emphasizing ease of use, stability, and extensibility. We do this together with our fast-growing community and an international team of survey enthusiasts based in Hamburg.

You can find LimeSurvey in over 140 countries and 80+ languages, serving local governments, NGOs, universities, students, small business owners, and publicly traded companies.

We are currently expanding our Sales Team and could use your expertise. If you’re looking for the next challenge as Account Manager, you might have just found it. We need a sharp, relationship-driven Account Manager to help our customers thrive and keep them coming back for more LimeTime.

Here’s your mission:

You’ll cultivate fantastic long-term relationships with our customers, ensuring they're not just satisfied but true LimeSurvey enthusiasts. Spotting opportunities and acting on them (upselling and cross-selling) comes naturally to you.

Your daily Lime adventures:

• Deepen and enrich relationships with existing LimeSurvey clients.
• Identify and pursue growth opportunities, making sure clients get maximum value.
• Stay closely connected with customers, understanding their goals and anticipating their needs.
• Collaborate seamlessly with our sales, customer success, and product teams.
• Conduct regular account reviews to proactively tackle risks and unlock new opportunities.
• Represent LimeSurvey in client meetings and industry events.
• Take ownership of your accounts: forecasting, monitoring health, and proactively addressing issues.
  
  

This role might be your perfect Lime match if:

• You have 2-4 years of experience in Account Management or Customer Success, ideally within SaaS or tech.
• Building meaningful relationships that lead to growth is your passion.
• You speak fluent English and/or German (extra languages are always welcome).
• You're proficient with CRM tools (Salesforce, Zoho CRM, Hubspot) and collaboration tools (Jira).
• Your communication is outstanding; you connect effortlessly across all organizational levels.
• You’re driven by building lasting partnerships and genuine customer success.
  
  

Skills and qualities that make you Lime-approved:

• Customer-centric: you anticipate customer needs and stay ahead.
• Relationship builder: your connections go beyond mere maintenance — you elevate them.
• Data-driven: you let the numbers guide your strategic decisions.
• Team-oriented: you're collaborative, resourceful, and a valued colleague.
  
  

Why joining LimeSurvey is a fresh move:

• We're not monkeying around, just real impact and authentic connections.
• Flexible work setup: fully remote, hybrid, or at our vibrant Hamburg HQ.
• Transparent compensation and excellent benefits: paid vacation, sick leave, parental leave, and continual learning.
• Be part of shaping a globally respected platform with huge potential.
  
  

Our hiring journey:

• Application: We'll see if you're our Lime match.
• Intro Call: Mutual discovery and friendly chat.
• Skills Interview: Show us your approach in a relaxed conversation.
• Meet the Team: Your chance to talk openly about your role and our vision.
• The Lime Challenge: Real tasks, real pain ;-), real insights.
• Offer
  
  

Don't forget to mention the magic word IAMLIME in your application.

It tells us you're truly interested (and definitely not a robot). We can't wait to meet you!