Junior Customer Growth Manager (m/w/d)

TN Germany; Berlin; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading company in Berlin is seeking a Customer Service professional to manage client portfolios and drive retention. The ideal candidate will possess strong communication skills, a proactive mindset, and a degree in a relevant field. Fluency in German and English is essential.

Qualifikationen

• Degree in economics, social sciences, or technical business administration required.
• Fluent in German (C2) and English, both written and spoken.

Aufgaben

• Manage a small to mid-size client portfolio, focusing on increasing net retention.
• Qualify customers for upselling, conduct product demos, and build long-term relationships.
• Achieve revenue targets and measure success accordingly.

Kenntnisse

Communication

Proactivity

Teamwork

Customer Obsession

Ausbildung

Degree in economics

Degree in social sciences

Degree in technical business administration

Jobbeschreibung

Below is the refined job description with improved formatting and clarity:

Client:

DataGuard

Location:

Berlin, Germany

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

Not specified

Job Views:

1

Posted:

16.05.2025

Expiry Date:

30.06.2025

Job Description:

Responsibilities

• Manage a small to mid-size client portfolio, focusing on increasing net retention.
• Qualify customers for upselling, conduct product demos, and build long-term relationships.
• Collaborate closely with decision makers and founders of fast-growing businesses, demonstrating urgency, action bias, and business acumen.
• Identify customer challenges, conduct escalation meetings, and mediate solutions to reduce risks.
• Renew contracts, prepare quotations, and negotiate prices.
• Analyze customer behavior and suggest measures to maximize the value of DataGuard's product portfolio.
• Create customer success stories, facilitate exchanges, and share best practices.
• Work with internal teams to ensure a seamless customer experience.
• Achieve revenue targets and measure success accordingly.

Profile

• Degree in economics, social sciences, technical business administration, or comparable.
• Strong communication skills; enjoy talking prices, demonstrating products, and moderating meetings.
• Proactive, independent, well-prioritized, and a team player.
• Interest in Privacy, InfoSec, and Compliance; training provided if needed.
• Experience with software products and development.
• Comfortable in a fast-paced, evolving environment.
• Fluent in German (C2) and English, both written and spoken.
• Customer-obsessed team player with a bias for action.