Junior Academic Success Manager (German-Speaking)

Masterschool; München; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Masterschool is seeking an Academic Success Manager to oversee the student journey in Software Engineering, Data Analytics, or Cybersecurity. This role involves personalized support, progress monitoring, and ensuring student satisfaction, making a significant impact on their educational experience.

Qualifikationen

• Strong interpersonal and communication skills.
• Excellent organizational skills for tracking multiple students.
• Demonstrated ability to provide guidance and interventions.

Aufgaben

• Take full responsibility for the success of a group of students.
• Conduct weekly one-on-one check-ins with students.
• Monitor student retention and satisfaction levels.

Kenntnisse

Interpersonal skills

Communication skills

Organizational skills

Guidance provision

Passion for education

German language proficiency

English language proficiency

Jobbeschreibung

For some people, education is a job. For us, it’s our obsession. Masterschool is an applied education research lab building the school of the future : an AI-native institution that’s an order of magnitude more effective than traditional education. To bring this future to life, we partner with governments, companies, and organizations to make world-class education accessible to everyone, everywhere. We’ve raised a $100M seed round from leading venture funds [Forbes, Techcrunch, Venturebeat], and we’re just getting started.

About the Role

We are seeking a dedicated and empathetic Academic Success Manager to take complete ownership of the student journey in one of three domains : Software Engineering , Data Analytics , or Cybersecurity / IT . In this role, you will be the primary point of contact for a group of students, ensuring they remain on track, engaged, successful and happy throughout the program. By providing personalized support, guidance, and interventions when necessary, you will play a key role in helping students achieve their academic and career goals.

Key Responsibilities

• Student Journey Ownership : Take full responsibility for the success of a group of students, guiding them through their entire program experience and ensuring they are fully prepared for their future careers.
• Account Management : Serve as the primary point of contact for your assigned students, addressing any issues or concerns they encounter throughout the program.
• 1 : 1 Student Meetings : Conduct weekly one-on-one check-ins with students (via Zoom) to monitor their progress, offer support, and provide feedback on their performance.
• Progress Monitoring : Track and evaluate student academic achievements and milestones, with a focus on ensuring they are on track to become career-ready.
• Retention & Satisfaction : Monitor student retention and satisfaction levels throughout the program, identifying any potential risks and working to improve the overall student experience.
• Intervention Support : Provide timely interventions in cases where students experience academic challenges, loss of progress, or difficulties completing the program.
• Success Strategy : Collaborate with the Academic and Support teams to ensure every student has the support they need to succeed, from mock interviews to job search preparation.
• Remote - Work from Germany remote.

Qualifications

Must-haves :

• Strong interpersonal and communication skills , with the ability to build trust and rapport with students.
• Excellent organizational skills , with the ability to monitor and track the progress of multiple students simultaneously.
• Demonstrated ability to provide guidance and interventions to help students overcome academic or personal obstacles, or in working in a customer / people-facing role.
• A passion for education and student success, with a deep commitment to helping students achieve their goals.
• High-level German and excellent English language skills.

Nice-to-haves :

• Proven experience in academic advising , student success , or a similar account management role, preferably in an educational or training environment.
• Basic domain knowledge in Software Engineering , Data Analytics , or Cybersecurity / IT , with the ability to understand and guide students through their academic journey in the relevant field.

If you are passionate about making a tangible difference in people’s lives and thrive in a fast-paced, collaborative environment, Masterschool is your platform to excel. Let’s together ensure that every student not only dreams of a great future but also achieves it.