Deutschsprachige Kundenservice in Griechenland (m / w / d) für Pandora

Teleperformance; Hamm; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Join a leading multinational company as a Customer Support Representative for Pandora, the world's most loved jewelry brand. This role involves handling customer inquiries and promoting offers, requiring excellent German and good English skills. Enjoy competitive salary, bonuses, and comprehensive training in a modern work environment.

Leistungen

Support for relocation to Greece

Competitive salary plus bonuses

Health benefits and discounts

Free online Greek language courses

Opportunities for professional growth

Community events and social responsibility initiatives

Qualifikationen

• Excellent command of German and good knowledge of English.
• Customer support experience is a plus.
• Flexibility to work in rotating shifts.

Aufgaben

• Handle calls, emails, and chat communications in German.
• Respond to inquiries about pricing, products, and order status.
• Act as a brand ambassador and promote current offers.

Kenntnisse

Communication

Problem Solving

Tech-Savviness

Interpersonal Skills

Jobbeschreibung

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand.

About the Role

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who gives voice to people's loves—join our team!

What You Will Do:

1. Handle calls, emails, and chat communications in German.
2. Respond to inquiries about pricing, products, order status, tracking, and cancellations.
3. Act as a brand ambassador—promote current offers and promotions.
4. Manage account and billing issues, upsell, troubleshoot, and handle fraud orders and returns according to training guidelines.
5. Collaborate with colleagues to exchange ideas and solutions.
6. Ensure every customer is satisfied and happy!

What You Will Bring:

1. Excellent command of German.
2. Good knowledge of English.
3. Strong communication, soft skills, and problem-solving abilities.
4. Computer literacy and tech-savviness.
5. Ability to multitask and demonstrate strong interpersonal skills.
6. Flexibility to work in rotating shifts and overtime when required.
7. Customer support experience is a plus.
8. A positive, adventurous attitude.

What We Offer:

1. Support for your relocation to Greece, including flights, hotel, and house search assistance—all at no cost.
2. Competitive salary plus two additional bonuses per year.
3. Referral bonuses for bringing friends.
4. Health benefits and discounts.
5. Full training by certified instructors.
6. Opportunities for professional growth and development.
7. Community events and social responsibility initiatives.
8. Free online Greek language courses.
9. A modern working environment with relaxation areas.
10. Work for a Great Place to Work-Certified company that values diversity.

This is a fantastic opportunity to develop your career with a multinational company and represent a globally renowned brand. We promote diversity and offer equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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