IT Application Manager (m/w/d) - ITSM in Salzburg

TN Germany; Deutschland; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as an Application/Platform Owner, leading the charge in enhancing ITSM experiences. You'll drive the development of a strategic roadmap, leveraging AI and automation to boost efficiency and user satisfaction. Your role will involve project management, vendor coordination, and ensuring governance for a sustainable platform. This innovative firm values diversity and offers an attractive compensation package well above the minimum salary. If you're a critical thinker with a passion for problem-solving and collaboration, seize this opportunity to make a significant impact.

Qualifikationen

• 3+ years in a solution/product owner role or similar.
• Prior experience in a technical role is preferred.

Aufgaben

• Lead development of ITSM Platform Strategy and Roadmap.
• Manage relationships with ITSM platform vendors and service providers.

Kenntnisse

Analytical Skills

Problem-Solving Skills

Communication Skills

Project Management

Vendor Management

Ausbildung

Bachelor's or Master’s degree in Computer Science

ITIL4 Foundation Certification

Jobbeschreibung

Social network you want to login/join with:

col-narrow-left

Client:

Red Bull

Location:

de, Germany

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

1e8974a111ab

Job Views:

5

Posted:

09.05.2025

Expiry Date:

23.06.2025

col-wide

Job Description:

Company Description

Do you want to play a leading role in our global switch to Halo ITSM? Are you focused on delivering a stunning & sustainable ITSM experience? Come help us put a “Halo” above the heads of our global colleagues.

We are embarking on a once-in-a-decade journey to change our ITSM platform. In this role, you will push the project to deliver an outstanding user experience – both to our end users and our IT colleagues. You have a focus on increasing the efficiency of Red Bull IT’s operations, by supporting the effective operation of our key ITSM processes. You will be responsible for defining the strategic direction of our ITSM platform, and ensuring that this direction aligns with our overall IT strategic direction.

Job Description

APPLICATION/PLATFORM OWNER

As the Application/Platform Owner, you will lead the development of an ITSM Platform Strategy and Roadmap. You will leverage AI, automation, and data mining capabilities to make smarter decisions and reduce risks in our ITSM processes. You are responsible for continually increasing the value of our ITSM platform by enhancing user experience, satisfaction, utility, and efficiency. Keeping pace with industry trends and best practices, you will seek ways to enhance the effectiveness of the ITSM platform. In collaboration with our strategic partner, Halo Service Solutions, you will shape the product roadmap to benefit both Red Bull and their other customers. You will work with our vendor to perform technical investigations related to system or integration faults and resolve any data issues.

SOLUTION ARCHITECTURE

You will define and maintain good governance to ensure that our platform remains performant and supportable over the coming years. You will ensure our integrations with other systems use scalable and sustainable approaches, focusing on minimizing technical debt. Advocating for simplicity, you will capture business requirements and strive for elegant, repeatable, scalable, and long-term solutions. Leveraging vendor, industry frameworks, best practices, and lessons learned from other like-minded companies will be crucial. You will recommend reasonable adaptations to processes rather than technology to minimize complexity.

PROJECT MANAGEMENT

You will lead projects from inception to completion, ensuring timely delivery, effective scope management, and adherence to budget. Coordinating with internal teams and external vendors will be essential to meet project objectives. You will prepare standard project artifacts, including business cases and project reporting. Effectively managing resistance to change will be a key aspect of your role.

VENDOR MANAGEMENT

You will manage relationships with the ITSM platform vendor and service providers. Coordinating multiple vendors for technical investigations, incident resolution, and solution enhancements will be part of your responsibilities. You will manage vendors for both project and operational delivery, ensuring ongoing compliance with our service level and service quality expectations.

Qualifications

Bachelor's or Master’s degree in Computer Science, Information Technology, Business Informatics, or related fields

At least 3 years in a solution/product owner role (or similar)

Prior experience in a technical role is preferred

ITIL4 Foundation Certification

Critical thinker with strong analytical and problem-solving skills

Strong communication and interpersonal skills, with the ability to effectively work with diverse teams

Independent self-starter with the aim “get things done”

Passion for understanding the business needs, challenge those and finding innovative and pragmatic solutions

Additional Information

Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2,471 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.

As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.