Customer Success Engineer / Technical Support Specialist for Mobile

UXCam; Berlin; Remote; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

Ein dynamisches Unternehmen sucht einen engagierten Customer Success Engineer, der Kunden bei der Implementierung des UXCam SDK unterstützt. In dieser Rolle werden Sie als technischer Berater agieren und sicherstellen, dass Kunden den vollen Nutzen aus unserer Plattform ziehen. Sie werden technische Probleme lösen, mit verschiedenen Teams zusammenarbeiten und Ressourcen entwickeln, um die Kundenzufriedenheit zu maximieren. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zum Erfolg zu verhelfen und technische Herausforderungen zu meistern, ist dies die perfekte Gelegenheit für Sie. Arbeiten Sie in einem flexiblen, internationalen Umfeld, das Ihre berufliche Entwicklung fördert.

Leistungen

Wettbewerbsfähiges Gehalt

Wachstums- und Entwicklungsmöglichkeiten

Lern- und Entwicklungsmöglichkeiten

Qualifikationen

• Mindestens 2 Jahre Erfahrung in Kunden- oder technischen Supportrollen.
• Erfahrung in der Entwicklung von iOS- oder Android-Anwendungen.

Aufgaben

• Beratung von Kunden zur Implementierung des UXCam SDK.
• Bereitstellung von technischem Support über verschiedene Kommunikationskanäle.

Kenntnisse

Kundenorientierung

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Technische Beratung

SDK-Integration

Ausbildung

Technische Ausbildung oder Informatik

Tools

Xcode

Android Studio

Intercom

Jobbeschreibung

Be part of a rapidly growing SaaS company revolutionizing product analytics

Work alongside a collaborative and international team

Opportunities for professional growth and development

Flexible, remote-friendly work environment

About The Role

We are seeking a dedicated and adaptable Customer Success Engineer to join our global team. In this client-facing, consultative role, you will guide prospects and customers on best practices for implementing the UXCam SDK, ensuring they maximize value from our platform. You’ll be the go-to technical advisor, troubleshooting issues, communicating technical concepts in non-technical terms, and collaborating cross-functionally to drive customer success.

What You’ll Be Doing

Serve as a trusted technical advisor for customers and prospects, providing guidance on SDK implementation and integration.

Deliver exceptional customer support through video calls, emails, Slack, written documentation, and Intercom chats.

Troubleshoot technical issues and communicate solutions effectively to both technical and non-technical stakeholders.

Collaborate closely with customer success, sales, product, and engineering teams to ensure customer satisfaction.

Develop and maintain technical resources, including FAQs and how-to guides.

Manage multiple customer projects simultaneously with strong organizational skills.

Provide feedback to improve product features and overall customer experience.

Replicate and test customer's code hurdles regarding SDK implementation and best practices.

What You’ll Need to Succeed at this role

2+ years of experience in a customer success engineering, sales engineering, technical support, or solutions engineering role.

Experience in developing iOS or Android applications.

Strong problem-solving abilities and a customer-centric mindset.

Exceptional verbal and written communication skills with C1 level of English or above.

Ability to explain complex technical concepts in simple terms.

Experience integrating third party SDKs and libraries into projects.

Experience with APIs and product analytics platforms will be a bonus.

Familiarity with app development environments (e.g., Xcode, Android Studio).

Comfort working in a global environment with flexible hours to accommodate different time zones if needed.

Additional language, e.g. Portuguese will be a plus.

What we'll offer you

• A company where your impact truly matters
• Competitive salary and growth opportunities
• Learning and Development Opportunities

If you are passionate about helping customers succeed and enjoy solving technical challenges, we’d love to hear from you!

About us

At UXCam , we provide product analytics without the complexity. Our mission is to empower companies with the visibility to surface user frustrations and make every second spent on their app or web products meaningful. Trusted by global brands, we provide actionable insights through session replay, heatmaps, and advanced analytics to deliver exceptional app experiences. As a growing and dynamic company, we value collaboration, innovation, and customer-centricity.

Are you ready to do the best work of your career? At UXCam, you'll work alongside self-driven, creative, and entrepreneurial-minded individuals. We're looking for people who feel empowered by flat hierarchies and want to make an impact at our hyper-growth stage startup.

We're proud to work with global brands like Delivery Hero, Rappi, Costa Coffee, and Virgin Mobile to deliver the best mobile app experiences. By leading with the unshakable belief that caring for customers leads to better businesses, we're backed by Silicon Valley investors and 500 Startups.

At UXCam, diversity is our strength. We're committed to creating an inclusive environment and looking for team members from diverse professional and cultural backgrounds. If you're ready for your next big career challenge, we want to hear from you.

Technical Support Engineer • Berlin, Berlin, DE