Associate Customer Success Manager, DACH, Mid-Touch (m/w/d)

TN Germany; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in HR technology is seeking an Associate Customer Success Manager for their Berlin office. This role involves managing customer relationships and driving product adoption in a dynamic environment. The ideal candidate will have client-facing experience, strong analytical skills, and be fluent in both German and English.

Leistungen

Competitive reward package including salary, benefits, and pre-IPO equity

28 days of paid vacation

Impact Days for societal and environmental initiatives

Flexible working arrangements

Personal development budget for professional growth

Regular company and team events

Qualifikationen

• ±2 years of client-facing experience managing a large customer portfolio, ideally in SaaS.
• Strong prioritization and execution skills driven by customer needs.
• Ability to thrive in a dynamic environment.

Aufgaben

• Manage a portfolio of 50+ customers in the Mid Market.
• Build and nurture strong relationships with customers.
• Identify upsell opportunities and develop expansion plans.

Kenntnisse

Client-facing experience

Prioritization skills

Analytical mindset

Fluency in German

Fluency in English

Jobbeschreibung

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Associate Customer Success Manager, DACH, Mid-Touch (m/w/d), Berlin

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Client:

Personio

Location:

Berlin, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

31b7ef96f5dd

Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

The Role: How you'll make an impact at Personio

This position can be office-based (hybrid) in Munich or Berlin.

At Personio, Customer Experience is more than one specific role. It is an integral part of our company culture and defines how our customer-facing teams work. Customer Experience aims to maximize customer value daily. As part of the Emerging Corporates (Mid-Touch) Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale.

Role Responsibilities: What you'll do

1. Manage a portfolio of 50+ customers in the Mid Market.
2. Build and nurture strong relationships with your customers, acting as their trusted partner throughout their customer lifecycle at Personio.
3. Prioritize based on customer focus to ensure no customer is overlooked or underserved.
4. Leverage data to drive successful adoption and retention of your customers.
5. Identify upsell opportunities and develop actionable expansion plans in collaboration with the Growth Manager.
6. Act as the voice of the customer and help translate their needs into product requirements.
7. Challenge the status quo and seek opportunities for innovation within Customer Success processes and structures.

Role Requirements: What you need to succeed

1. ±2 years of client-facing experience managing a large customer portfolio, ideally in SaaS.
2. Strong prioritization and execution skills, driven by customer needs, business impact, and expansion potential.
3. Ability to identify upsell opportunities and develop plans for expansion.
4. Analytical mindset with a strong sense of accountability and ownership.
5. Deep understanding of value drivers in recurring revenue models.
6. Ability to thrive in a dynamic environment, adapt quickly, and maintain a positive attitude.
7. Fluent in German and English.

Why Personio

Personio is committed to diversity and inclusion, fostering an environment where everyone feels welcomed and supported. We offer:

• Competitive reward package including salary, benefits, and pre-IPO equity
• 28 days of paid vacation, with additional days after 2 and 4 years
• Impact Days for societal and environmental initiatives
• Family leave, child support, mental health support, and sabbaticals
• Flexible working arrangements with PersonioFlex
• Personal development budget for professional growth
• Regular company and team events
• Flat hierarchies and quick decision-making processes

About us

We are revolutionizing HR technology to improve daily work experiences globally. With over 10,000 customers and 2,000 employees worldwide, we are growing fast. Join us to make an impact and help shape the future of HR.

Our Principles include:

• Exceed Customer Expectations
• Deliver Exceptional Results
• Elevate One Another
• Care to Challenge
• Ignite Positive Momentum