Customer Success Manager (m/f/d)

TN Germany; München; Remote; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen dynamischen Customer Success Manager, um Kundenbeziehungen zu stärken und den Erfolg digitaler Lösungen zu fördern. In dieser Rolle sind Sie der vertrauenswürdige Berater für Kunden, leiten deren Onboarding und unterstützen sie proaktiv bei der Nutzung unserer Plattformen. Arbeiten Sie in einem schnell wachsenden, technologiegetriebenen Umfeld und haben Sie die Möglichkeit, mit führenden Unternehmen in der Automobil- und Chemiebranche zusammenzuarbeiten. Wenn Sie eine Leidenschaft für Kundenservice und digitale Lösungen haben, ist dies die perfekte Gelegenheit für Sie.

Leistungen

100% Remote-Arbeit

25% Jobticket-Sponsoring

Flexible Arbeitszeiten

Berufliche Entwicklungsmöglichkeiten

Unterstützendes Arbeitsumfeld

Qualifikationen

• 3+ Jahre Erfahrung im Kundenmanagement oder verwandten Rollen.
• Starke Kenntnisse in digitalen Plattformen und Compliance-Lösungen.

Aufgaben

• Leiten Sie Kunden durch den Onboarding-Prozess und bieten Sie Unterstützung.
• Überwachen Sie die Nutzung und adressieren Sie proaktiv Herausforderungen.

Kenntnisse

Kundenbeziehungsmanagement

Datenanalyse

Kommunikation

Problemlösung

CRM-Tools

Ausbildung

Bachelor in Betriebswirtschaft

Bachelor in Ingenieurwesen

Bachelor in IT

Tools

CRM-Software

Datenanalyse-Tools

Jobbeschreibung

Social network you want to login/join with:

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Client:

Data Space Solutions GmbH

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

1ea93f3c7cc2

Job Views:

2

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

About Us

AtData Space Solutions, we are on a mission to enhance digital capabilities through seamless connectivity, empowering businesses and industries with secure, interoperable, and efficient digital solutions. As a BASF Group company, we bring trust, expertise, and deep industry knowledge in the automotive and chemical sectors. Our cutting-edge platforms, including CONXIFY and Path.Era, drive sustainable growth, transparency, and resilience across value chains.

We are looking for a dynamicCustomer Success Manager to join our team. In this role, you will play a pivotal part in ensuring customer satisfaction, engagement, and retention by fostering strong relationships and providing top-notch support. You will be the trusted advisor for our clients, helping them unlock the full potential of our digital solutions.
Key Responsibilities

• Customer Onboarding & Adoption: Guide customers through the onboarding process, ensuring a seamless transition and effective utilization of our solutions.
• Relationship Management: Build and maintain strong, long-lasting customer relationships, acting as the primary point of contact.
• Proactive Support: Monitor customer usage and proactively address any challenges to ensure optimal experience and satisfaction.
• Training & Enablement: Conduct training sessions and develop resources to help customers maximize the value of our platforms.
• Feedback & Continuous Improvement: Gather customer insights and collaborate with internal teams (Product, Sales, and Engineering) to improve product offerings and user experience.
• Retention & Growth: Identify upselling and cross-selling opportunities to drive business growth while ensuring customer success.
• Data-Driven Approach: Leverage data analytics to measure customer engagement and success metrics, making informed recommendations for improvements.

Your profile

• Bachelor's degree in Business, Engineering, IT, or a related field.
• 3+ years of experience in customer success, account management, or a related role in SaaS, digital solutions, or technology-driven environments.
• Strong understanding of digital platforms, regulatory compliance solutions, and data ecosystems such as Catena-X.
• Excellent communication, presentation, and problem-solving skills.
• Ability to build relationships with stakeholders at various levels within customer organizations.
• Proficiency in CRM tools and customer success platforms.
• A proactive, data-driven, and customer-focused mindset.
• Should be based in Germany
• Very good knowledge of English and German mandatory. Chinese is an added advantage.

Why us?

• Be part of an innovative, newly founded company that is shaping the future of digital ecosystems.
• Work in a fast-growing, tech-driven environment within a globally trusted BASF Group company.
• Opportunity to collaborate with top-tier clients in the automotive, chemical, and manufacturing industries.
• A supportive, flexible, and inclusive workplace that values professional development.
• 100% remote work within Germany (primary residence in Germany is mandatory)
• 25% of the Deutschlandticket will be sponsored in form of a jobticket

Interested?

If you are passionate about driving customer success in a digital-first world, we want to hear from you!
Join us in building digital ties for green growth!

About us

Data Space Solutions GmbH is committed to developing and providing digital applications that enable circular business models, fostering sustainable economic practices. We focus on enhancing data sovereignty and interoperability in line with EU regulations, specifically targeting the value chains in the automotive and chemical industries. By leveraging trusted digital ecosystems like Catena-X, we aim to drive innovation, sustainability, and efficiency within these critical sectors.