English (UK) Customer Care & Fashion Advisor (f / m / d) - Múnich

Mytheresa; Bremerhaven; Hybrid; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Care & Fashion Advisor to enhance their Customer Care team. This role focuses on delivering exceptional support to premium clients while collaborating with various departments. Ideal candidates will possess native-level English proficiency, experience in customer care, and strong organizational skills. The company offers a dynamic work environment with opportunities for personal growth, including language and e-learning courses, a generous holiday policy, and support for mental health and well-being. Join a diverse team dedicated to providing the best shopping experience in luxury fashion.

Leistungen

Up to 32 days of holiday

Mobile office / abroad

Language courses

Company pension scheme

Discounted gym memberships

Discounted travel card

Shuttle service

Mental health support

Qualifikationen

• Native-level proficiency in US or UK English; additional languages are a plus.
• Previous experience in customer care or a service-oriented industry.

Aufgaben

• Provide advisory and support services for international premium clients.
• Respond to customer requests via phone calls and emails.

Kenntnisse

Customer Service

Communication Skills

Organizational Skills

Time Management

Proactivity

Flexibility

Ausbildung

Experience in Customer Care

Language Proficiency (English)

Jobbeschreibung

To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – UK English (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

1. Provide advisory and support services for our international premium clients concerning the order process.
2. Respond to customer requests via phone calls and emails.
3. Deliver best-in-class customer service with a strong understanding of e-commerce business.
4. Continuously improve internal processes.
5. Collaborate closely with Payment, Warehouse, and Shipping departments.

WHO YOU ARE

1. Native-level verbal and written proficiency in US or UK English; additional languages are a plus.
2. Previous experience in customer care or a service-oriented industry.
3. Conscientious in handling customer data.
4. Flexible, able to work under pressure, and a team player.
5. Proactive with good organizational and time management skills.

WHAT WE OFFER

1. Up to 32 days of holiday, depending on tenure, starting at 28 days.
2. Mobile office / abroad (where job and position permit).
3. Language and e-learning courses.
4. Company pension scheme.
5. Discounted memberships for selected sports platforms and gyms.
6. Discounted travel card and shuttle service.
7. Support for mental health and well-being, including work-family balance.

WHO WE ARE

Mytheresa is a leading global digital luxury shopping platform focused on high-end luxury shoppers, exclusive products, advanced technology, and high-quality service operations.

Since January 2021, we are listed on the New York Stock Exchange. Over 1,200 employees from more than 70 countries are passionate about providing the best shopping experience.

Creating a diverse and inclusive team is vital for Mytheresa. We value your expertise and motivation above individual background. Our hiring process is fast and equitable.