Technology Lead - Skype/Teams - Germany (m/f/d)

TN Germany; München; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading company in digital services seeks a Technology Lead in Munich. The role involves engaging stakeholders, delivering high-quality code, and leading testing validation. Candidates should have at least 5 years of experience in IT support, strong communication skills, and proficiency in German.

Qualifikationen

• At least 5 years of troubleshooting experience in IT retail or tech support.
• German language proficiency (C1) is mandatory.
• Strong technical writing and Microsoft Office skills.

Aufgaben

• Engage with key stakeholders and contribute to high-level design artifacts.
• Deliver quality code and lead testing validation.
• Support customer technical needs and update skills in relevant technologies.

Kenntnisse

Troubleshooting

Technical Writing

VoIP Troubleshooting

Networking Protocols

Communication Skills

Ausbildung

Microsoft Certified: Teams Administrator Associate

Microsoft Certified: Teams Support Engineer

Microsoft Certified: Collaboration Systems Engineer

Tools

Wireshark

Fiddler

Jobbeschreibung

Social network you want to login/join with:

Technology Lead - Skype/Teams - Germany (m/f/d), Munich

Client: ITL Germany

Location:

Job Category: Other

EU work permit required: Yes

Job Reference:

2966a62ea4d1

Job Views:

1

Posted:

20.05.2025

Expiry Date:

04.07.2025

Job Description:

Role Overview

As a Technology Lead, you will engage with key stakeholders, apply your technical expertise across the Software Development Life Cycle, and contribute to high-level design artifacts. You will deliver quality code, lead testing validation, and support activities during implementation and transition. We foster a culture of learning, teamwork, and diversity.

Responsibilities

• Deliver DSE, MIP/Workshops, and Custom Transactional Engagements through outsourced staff.
• Support customer technical needs and update skills in relevant technologies.

Required Skills

• At least 5 years of troubleshooting experience in IT retail or tech support, preferably with Microsoft technologies.
• Strong technical writing and Microsoft Office skills.
• Experience with VoIP call quality issues, networking protocols (Routing & Switching, TCP/IP, DNS, QoS, SIP).
• Experience with Windows Server, Active Directory, Session Border Controllers.
• Knowledge of Microsoft Teams, Skype for Business, Teams voice calling plans, and enterprise UC solutions.
• Ability to analyze network data with tools like Wireshark or Fiddler.
• Excellent communication skills for technical and non-technical audiences.

Certifications (Desirable)

• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Teams Support Engineer
• Microsoft Certified: Collaboration Systems Engineer

Preferred Skills

• VoIP troubleshooting, network tech expertise, extensive Windows support experience.

Non-negotiable Skills

• German language proficiency (C1)
• Willingness to travel and interface with clients.

Personal Attributes

• High analytical skills, initiative, flexibility, customer orientation, quality awareness.
• Excellent verbal and written communication skills.

Infosys is a global leader in digital services, committed to diversity and inclusion, and an equal opportunity employer.