IAM Customer Success Manager (m/f/d)

TN Germany; Essen; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company is seeking an IAM Customer Success Manager to enhance customer engagement and project success. The role involves assessing IAM needs, guiding clients through implementations, and ensuring compliance with regulations. Strong communication skills and experience in identity management are essential.

Qualifikationen

• Proven experience in IAM or similar Cybersecurity IT domain.
• Very good German (C1) and English skills.

Aufgaben

• Conduct IAM maturity assessments and guide customers through projects.
• Monitor customer health metrics and ensure compliance.

Kenntnisse

Identity and Access Management

Customer Success

Communication

Presentation

Tools

OneIdentity

Forgerock

Ping

Sailpoint

Jobbeschreibung

Social network you want to login/join with:

IAM Customer Success Manager (m/f/d), Essen

Client:

iC Consult

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

76192449b53e

Job Views:

1

Posted:

13.05.2025

Expiry Date:

27.06.2025

Job Description:

To strengthen our teams in Munich, Stuttgart, Frankfurt, Hamburg, Berlin or remote, we are looking for you as IAM Customer Success Manager (m/f/d).

Key Responsibilities

• Conduct IAM maturity assessments (CIAM, IGA, PAM) at new customers, guiding them through IAM greenfield or Migration projects.
• Proactively engage with customers to understand their unique IAM needs, challenges, and goals.
• Define high-level requirements and conduct tool evaluation to ensure the selection of appropriate IAM solutions for clients.
• Monitor customer health metrics, including regulatory requirements, to identify risks or opportunities for enhancement, ensuring compliance.
• Provide support in the implementation of new IAM projects, taking on roles such as Business Analyst or Project Team Leader, to ensure successful project execution and customer satisfaction.

Skills and Requirements

• Proven experience in Identity and Access Management (IGA, CIAM, PAM) or a similar Cybersecurity IT domain.
• Understanding of IAM concepts and technologies, including authentication, authorization, SSO, MFA, and identity governance.
• Experience in a customer-facing role, preferably in customer success, account management, or technical support within the software industry.
• Basic experience with common IAM tool stacks, such as OneIdentity, Forgerock, Ping, Sailpoint, or others.
• Strong presentation and communication skills.
• Very good German (C1) and English skills to complete your profile.