Account Manager (div/f/m)

Dept Agency; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading agency is seeking a Campaign Manager to drive customer-facing CRM campaigns for eBay. This role involves collaborating with various teams to enhance marketing strategies and ensure effective campaign execution. The ideal candidate will have a strong background in digital marketing, particularly within CRM, and possess excellent project management skills. Fluency in both German and English is essential, and a university degree is preferred. The position offers a flexible, hybrid working policy and opportunities for professional growth.

Leistungen

Flexible, hybrid working policy

Training and development opportunities

Global DEPT Cares Month to support local charities

Qualifikationen

• 3+ years of experience in digital marketing, preferably within CRM.
• Past experience in e-commerce or online retail marketing required.

Aufgaben

• Create and execute customer-facing CRM campaigns.
• Collaborate cross-functionally to develop and track marketing campaign performance.
• Manage project timelines and campaign reporting.

Kenntnisse

Digital Marketing

Customer-Centric Approach

Project Management

Collaboration

Fluency in German

Fluency in English

Ausbildung

University Degree

Jobbeschreibung

Please submit your application in English.

This is a fixed-term contract until 31st December 2025. Internally, the role will be titled Campaign Manager.

This role is part of our eBay Inhouse team, where you will be employed by DEPT and embedded into eBay's global Lifecycle Marketing Team.

JOB PURPOSE

We are looking for a Campaign Manager to create and execute customer-facing (CRM) campaigns to support eBay’s strategic focus categories globally. You will drive these launches across all of eBay’s flagship owned channels (email, push notifications, homepage, in-app messaging, etc.) and eBay’s Global Markets.

This role requires adopting a customer-centric approach while working cross-functionally to develop, implement, and track marketing campaign performance. The Campaign Manager will support eBay Marketing KPIs and Business Strategies.

KEY RESPONSIBILITIES

1. Build & launch personalized customer experiences globally for category-specific products and features on eBay by creating and executing CRM campaigns, including:

• Development of high-quality creative assets (briefs, feedback rounds), working cross-functionally with Creative teams (internal/agencies), Legal, Privacy & Customer Service teams
• Supporting audience segmentation and targeting efforts in partnership with the Team Lead, Analytics, Database Marketing (DBM), and Product Marketing teams
• Ensuring seamless execution & launch of customer-facing campaigns as owner of operational execution, collaborating with Campaign Planning & Operations Teams on building, experimentation, and deployment of marketing campaigns
• Ownership of campaign reporting, including collecting and providing insights to inform scaling decisions for tests
• Ownership of project timelines, tracking campaign development, and keeping stakeholders informed

Adopt an innovate-and-iterate mindset to support data-driven hypotheses in campaign creation and iteration, including designing A/B tests and ongoing campaign optimization based on learnings.

Collaborate cross-functionally and across locations with globally dispersed team members and external partners to deliver campaigns and share results.

WHAT WE ARE LOOKING FOR

• 3+ years of experience in digital marketing, preferably within CRM and owned channels (emails, onsite, push notifications, in-app messaging, etc.)
• University degree in a relevant area is a plus.
• Past experience or a working understanding of e-commerce, marketplaces, and online retail marketing is required.
• Demonstrated passion or past experience within one/multiple eBay categories such as Fashion, Collectibles, Trading Cards, or Motors is a significant plus.
• Customer-centric and hands-on individual, with the ability to manage performance against KPIs.
• Success in a fast-paced, matrixed work environment, thriving in a dynamic, evolving, and competitive industry.
• Project management experience with strong organizational skills, attention to detail, and ability to plan and prioritize.
• Ability to build relationships and collaborate across all levels, functions, and locations.
• Fluency in both German and English is required.

WE OFFER

• A flexible, hybrid working policy.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at The Lovies and The Webby Awards.
• Opportunity to work with diverse clients of all sizes and industries, celebrating successes together.
• The chance to develop your skills further through training, development, and certifications.
• Global annual DEPT Cares Month to support local charities.

WHO ARE WE?

We are pioneers, always looking forward to creating what does not exist today. Born digital, we are a new agency model with deep tech and marketing expertise. We hire curious, self-driven, talented people who innovate continually.

Our culture is big enough to provide the best tools and opportunities globally, yet small enough to care, invest in your growth, and give you autonomy to solve client problems worldwide.

DIVERSITY, EQUITY & INCLUSION

We pride ourselves on creating an inclusive workplace with equal opportunities for all. We seek to recruit, develop, and retain talented individuals from diverse backgrounds and perspectives.

If you’re unsure about meeting all qualifications, apply anyway—everyone deserves a chance to shine. We encourage discussions about any reasonable adjustments needed during the recruitment process and employment.

Learn more about our diversity, equity, and inclusion efforts here.