Customer Support Specialist (all genders) German speaker

TN Germany; Karlsruhe; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Customer Support Specialist, where you will provide exceptional support to customers while showcasing innovative software solutions. This role combines technical expertise with a passion for customer service, allowing you to work closely with a dynamic team. Enjoy a hybrid work environment with flexible hours, company bonuses, and a commitment to diversity. If you're eager to learn and thrive in a collaborative atmosphere, this opportunity is perfect for you.

Leistungen

Company achievement bonus

Sales bonus

Company stocks

Regular salary reviews

Corporate Benefits platform

Quarterly team events

Flexible work hours

Work From Abroad Program

Open door policy

No dress code

Qualifikationen

• University degree in economics or relevant vocational education.
• Fluency in German and English is mandatory.

Aufgaben

• Support customers with technical and accounting issues via phone and email.
• Prepare tailored offers for prospective customers.

Kenntnisse

Fluency in German

Fluency in English

Strong communication skills

Customer service experience

Multi-tasking ability

Ausbildung

University degree in economics

Vocational education in commercial or technical training

Jobbeschreibung

Customer Support Specialist (all genders) German speaker, Karlsruhe

Responsibilities

• Support our existing customers with their technical and accounting issues over the phone and via email
• Provide support to our customers by answering inquiries via our ticket system and support chat
• Prepare offers for prospective customers, tailoring solutions to their individual needs
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Requirements

• University degree in economics or relevant vocational education such as commercial or technical training
• Fluency in German and English is mandatory; additional languages are a plus
• First professional experience in a customer-focused role is advantageous
• Determination, enthusiasm, and willingness to learn
• High level of multi-tasking, open-mindedness, flexibility, and stress resilience
• Ability to work independently and as part of a team
• Strong communication skills and passion for working with people

What we offer

• Great compensation and benefits packages, including company achievement bonus or sales bonus, company stocks, and regular salary reviews
• Access to Corporate Benefits platform with many discounts
• Quarterly team events and company-wide celebrations
• Open door policy, no dress code, all Hands meetings, and Leadership Lunches
• Hybrid and flexible work hours with up to 50% home office
• Work From Abroad Program allowing up to 40 days of remote work abroad
• We celebrate diversity as a core value and invite you to join and drive our CARE initiatives