Customer Service

Sato; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Customer Service Representative, where your passion for helping others will shine. In this dynamic role, you'll provide exceptional support across multiple channels, ensuring customer satisfaction and resolving issues with professionalism. You'll collaborate with various departments, maintain accurate customer records, and contribute to a positive team environment. This position offers opportunities for career growth and a supportive work culture, making it an exciting chance to develop your skills while making a difference in customers' lives.

Leistungen

Competitive salary

Performance-based incentives

Health insurance

Career growth opportunities

Training programs

Flexible work schedules

Supportive work environment

Qualifikationen

• Previous experience in customer service or related field is preferred.
• Strong verbal and written communication skills are essential.

Aufgaben

• Respond to customer inquiries via phone, email, chat, or in-person.
• Resolve customer complaints and escalate complex issues when necessary.

Kenntnisse

Verbal communication skills

Written communication skills

Active listening

Problem-solving abilities

Multitasking

Ausbildung

High school diploma or equivalent

Bachelor’s degree

Tools

Microsoft Office

CRM software

Jobbeschreibung

About the Role:

We are looking for a Customer Service Representative to join our team and provide exceptional support to our customers. The ideal candidate is passionate about helping people, has excellent communication skills, and is comfortable handling inquiries across multiple channels such as phone, email, and live chat.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in-person in a professional and friendly manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain customer records by updating account information in the system.
• Process orders, returns, and refunds efficiently.
• Collaborate with other departments to ensure customer satisfaction.
• Meet performance targets, including response time and resolution rate.
• Gather customer feedback and report common issues to management.
• Stay up-to-date with company products, services, and promotions.

Requirements & Qualifications:

• Education: High school diploma or equivalent (Bachelor’s degree is a plus).
• Experience: Previous experience in customer service or a related field is preferred.
• Skills:
  • Strong verbal and written communication skills.
  • Active listening and problem-solving abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in Microsoft Office and CRM software is a plus.
  • Ability to handle challenging customers with professionalism and patience.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and other benefits (if applicable).
• Career growth opportunities and training programs.
• Flexible work schedules (if applicable).
• A supportive and team-oriented work environment.