Deputy Boutique Manager (m/w/d) Düsseldorf

TN Germany; Düsseldorf; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the luxury sector is seeking a Boutique Manager to lead a team in providing exceptional client experiences and achieving sales targets. The role involves managing operations, developing team skills, and enhancing client relationships. Ideal candidates will have experience in luxury retail, strong leadership skills, and fluency in German and English.

Qualifikationen

• 5-7 years of experience in selling luxury items, preferably in jewelry and/or watches.
• Relevant management experience.

Aufgaben

• Manage, train, and motivate the boutique team.
• Oversee boutique operations and administrative functions.
• Achieve sales objectives and enhance client relationships.

Kenntnisse

Communication

Leadership

Analytical Skills

Organizational Skills

Interpersonal Skills

Customer Focus

Tools

SAP

Jobbeschreibung

Below is a refined version of the job description, focusing on improved formatting, clarity, and removal of irrelevant or inconsistent content:

Job Description

KEY RESPONSIBILITIES

Team Management & People Development

• Create a positive and productive boutique environment by leveraging both personal and team expertise to foster a highly collaborative network at all times.
• Ensure the day-to-day management, training, coaching, and motivation of the boutique team.
• Monitor individual objectives, evaluate performance, and support personal and talent development under the supervision of the Boutique Manager.
• Ensure all team members understand and respect the processes and Maison’s procedures at all stages of the sales process.
• Responsible for the integration of new team members.
• Follow up on training and sales coaching with direct reports.
• Set, monitor, and evaluate performance objectives for team members.

Boutique Operations & Administration

• Supervise and manage the back office and administrative functions of the boutique.
• Oversee boutique expenses and ensure timely delivery of all reports.
• Implement and monitor all brand and boutique policies, procedures, and guidelines.
• Participate in the setup and breakdown of the boutique.

Boutique Performance

• Assist the Boutique Manager in diagnosing performance issues through analysis of KPIs and environment, and define action plans to meet brand and boutique targets.
• Lead the implementation and monitoring of these action plans.
• Help optimize boutique performance by breaking down targets into manageable monthly, daily, and individual goals.
• Responsible for achieving sales objectives and store turnover.
• Develop and strengthen relationships with existing clients, encouraging team follow-up actions.
• Monitor and analyze boutique KPIs.

Client Relationship & Portfolio Development

• Act as an ambassador of the Maison, supporting the Boutique Manager in enlarging the client portfolio, increasing loyalty, and building relationships with new clients and VIPs.
• Develop a strong understanding of the boutique clientele and assess local market opportunities.
• Implement and monitor CRM programs and actions, evaluating their ROI.
• Organize and coordinate client treatments and boutique events.
• Maintain high standards of client data registration and ensure exceptional client experiences.
• Oversee staff appearance, uniforms, and professionalism.
• Act as a key contact for transversal and digital projects within the boutique.

Boutique Experience

• Monitor boutique welcoming procedures and client flow, contributing to continuous improvement initiatives.
• Enhance the in-boutique service offer to ensure a unique and professional client experience, including boutique identity, in-store experiences, VM, and services.
• Monitor the Client Experience Barometer and implement related action plans.

Qualifications & Skills

• 5-7 years of experience in selling luxury items, preferably in jewelry and/or watches, with relevant management experience.
• Excellent communication skills in German and English.
• Strong leadership qualities and customer focus.
• Excellent analytical, organizational, and interpersonal skills.
• Resilient team player with a confident, open, and professional demeanor.
• Precise working methods; knowledge of SAP or similar merchandise management software is a plus.