Service Engineer (Human)

Your mission & challenges

We are looking for a technology-enthusiastic Service Engineer (Human) for high-priority field assignments. Someone who thinks differently from the crowd and will embrace innovative opportunities to fuel our growth and make NEURA Robotics the leading brand in robotics.

• Task forces of our partners for Tier 3 support and the corresponding implementation of maintenance, care of our development products
• Create, develop, and analyze diagnostic protocols and perform repairs
• Support in the commissioning of our development products
• Documentation of jobs and quality assurance of work performed
• Create a continuous Improvement culture by actively collecting feedback, testing strategies and improving robots and Relationship Flow for each Partner
• Provide coaching focused on our NEURAVERSE processes and systems to drive effectiveness and efficiency while promoting a customer-centric experience, coaching behaviors that lead to exceptional customer satisfaction
• Evaluate sales and technical skills and techniques to provide onsite training to our partners and coaching on specific behaviors to impact our growth, especially in Tier 1-2 support issues
• Comply with all NEURA Robotics security policies, ISO certifications and standards. Understand and comply with federal, state, and local regulations affecting robotics operations
• Represent NEURA Robotics at internal and external tradeshows and events - be our point of contact for field technical task force experiences

• Successfully completed technical education with passionate knowledge and expertise in robotics, AI, automation, or related technologies
• Several years of professional experience in repair and maintenance, diagnostics of electrical and electronic components, and hardware maintenance
• Adaptability and flexibility to meet the needs of diverse partners and training environments
• Proficiency in MS Office
• Excellent communication and interpersonal skills, with the ability to effectively engage and motivate people in both German and English
• Independent and structured work style
• The drive and ability to learn new things (e.g. technology, methodology, didactics, and social skills) on your own and to develop things from scratch in a rapidly changing environment