Key Account Officer (m / f / div)

FLOCERT; Bonn; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Bereich Fairtrade sucht einen motivierten Key Account Officer, um die Beziehungen zu wichtigen Stakeholdern zu fördern und zu entwickeln. In dieser spannenden Rolle werden Sie für die Verwaltung mehrerer Projekte in einem dynamischen, mehrstufigen Umfeld verantwortlich sein, während Sie sicherstellen, dass die Bedürfnisse der Kunden verstanden und erfüllt werden. Sie arbeiten in funktionsübergreifenden Teams, um Lösungen zu entwickeln, die den Geschäftserfolg unserer Stakeholder vorantreiben. Wenn Sie eine Leidenschaft für Fairtrade haben und in einem internationalen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Internationales Arbeitsumfeld

Unternehmenskultur des Dialogs und Respekts

Onboarding-Management

Wertorientierte Kollegen

Möglichkeiten, einen bedeutenden Einfluss zu haben

Qualifikationen

• 3+ Jahre Erfahrung in einer kundenorientierten Rolle, idealerweise im B2B-Bereich.
• Fließende Englischkenntnisse in Wort und Schrift sind erforderlich.

Aufgaben

• Verwalten von Stakeholder-Konten und Entwicklung vertrauensvoller Beziehungen.
• Vorbereitung maßgeschneiderter Serviceangebote und Projektpläne.

Kenntnisse

Kundenservice

Projektmanagement

Verhandlungsgeschick

Analytische Fähigkeiten

Kommunikationsfähigkeiten

Teamarbeit

Kreatives Denken

Ausbildung

Universitätsabschluss in Wirtschaft

Abschluss in Marketing oder Kommunikation

Tools

MS Office

Projektmanagement-Tools

CRM-Tools

Jobbeschreibung

Fair global trade everyone can believe in

FLOCERT is a leading global certification body. Besides providing sole certification to, we also offer an array of services to support companies in sourcing on Fairtrade principles, where no Fairtrade Standard applies.

Founded in 2003, FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small producers to internationally recognised brands, in order to promote fairness in global trade. Our accreditation as a Social Enterprise demonstrates our commitment to social business values.

With six international offices conducting business in over 120 countries, FLOCERT specialises in offering global reach with local expertise.

FLOCERT is looking for

Key Account Officer (m / f / div)

Job Share : Full-time (38.5 hours per week)

Location : FLOCERT GmbH Headquarter Bonn, Germany or Branch Offices in San Jose, Cape Town or Bangalore

Start date : as soon as possible

Description

We are looking for a motivated Key Account Officer who will be responsible for fostering and developing relationships with key stakeholders and customers and ensuring that their needs are understood and satisfied. The responsibilities will include handling multiple projects in a dynamic multi-stakeholder environment, ensuring high level of customer service, support with the daily account management unit processes and tasks, and working in cross-functional teams involving other units and partner organizations, among others.

Your responsibilities

• Proactively manage a set of stakeholder accounts and develop trusted relationships across hierarchy levels
• Retain, grow and diversify the value delivered to our stakeholders and their customers
• Prepare customized service offers: Scope new customer inquiries, draft project outlines, including deliverables, timelines, and price quote
• Collaborate cross-departmentally and cross-organizationally to design, develop, and constantly improve solutions required to drive business outcomes for our stakeholders, working across internal teams
• Follow-up on account management processes to close deals and, jointly with other internal teams, to ensure projects are delivered on time, of quality and on budget.
• Support the optimisation of the strategic direction, structure and workflows of account management
• Facilitate stakeholder and customer workshops, business meetings and presentations

Your qualifications, experience and skills

• University education in the fields of business, economics, marketing, communication, sales or related field
• 3+ years of related professional work experience in a customer-facing role, preferably in a complex global multi-stakeholder B2B environment or a fast-paced and performance-oriented environment
• Fluency in English, both verbal and written.
• Work experience in international trade, certification / verification bodies, NGOs, or sustainability is desirable
• Excellent interpersonal and organisational skills, ability to work independently and collaboratively in a team
• Strong cross-functional project management skills and familiarity with different project management techniques
• Strong dedication towards customer service, customer experience, excellent communication skills, ability to negotiate and persuade
• Great team player with positive and pro-active attitude, creative thinking, analytical skills, and problem-solving aptitude
• Quick learner, passion for innovation, ability to identify customer needs, and ready to explore multiple areas at the frontiers of sustainability
• Familiarity with CSR, ESG, carbon credits, living income, and living wage topics is an advantage
• Attentiveness to detail, ability to think critically, and a reputation for taking initiative, setting goals, and getting things done
• Very good command of MS Office, experience with project management and / or customer relationship management tools
• Motivation for Fairtrade

What we offer

• International work environment
• Company culture of dialogue and respect
• Onboarding and welcome management
• Open-minded and value-driven colleagues living our mission
• Opportunities to make a meaningful impact