•FULL REMOTE • Help Desk Coordinator

Centre People Appointments; Essen; Remote; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player seeks a Help Desk Coordinator to join their remote team in Germany. In this pivotal role, you will be the first point of contact for users, efficiently resolving inquiries and technical issues while ensuring high customer satisfaction. The ideal candidate will possess strong communication and problem-solving skills, along with prior experience in customer support administration. This position offers an exciting opportunity to work with a leading manufacturer, where your contributions will significantly enhance customer experiences and operational efficiency.

Qualifikationen

• Fluency in English and German, both spoken and written.
• Experience in customer support for complex capital equipment.

Aufgaben

• Logging support requests from customers via phone and email.
• Prioritizing and escalating service calls within the Help Desk team.
• Collaborating with the Operations department to manage parts and orders.

Kenntnisse

Communication Skills

Problem-Solving Skills

Customer Support Experience

Task Prioritization

Tools

Microsoft Office

ERP Systems

Jobbeschreibung

A leading Japanese manufacturer is looking for a Help Desk Coordinator to join their team remotely from within Germany.

In this role, you will be the first point of contact for users—resolving inquiries and technical issues efficiently, ensuring a high level of customer satisfaction, and appropriately prioritizing and escalating issues when necessary.

The ideal candidate is self-motivated, has strong communication and problem-solving skills, and possesses prior experience in customer support administration.

ELIGIBLE APPLICANTS :

• NOT eligible: Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance

WORK TYPE : Full remote

VISA SUPPORT : No

TYPE : Full-time

WORKING HOURS : 8:30 - 17:00, 38.5 hours per week

LOCATION : Aalsmeer, Netherlands

Help Desk Coordinator Main Responsibilities :

• Logging support requests from customers via phone and email, establishing issue priorities
• Assigning appropriate engineers or specialists based on customer status to support within suitable timeframes
• Prioritizing, scheduling, coordinating, and escalating service calls within the Help Desk team
• Collaborating with the Operations department to manage parts, ink, and orders to meet engineer and customer needs
• Promoting and maintaining service contracts with customers
• Supporting administrative tasks such as call management, invoicing, and job costing
• Following up on logged calls to ensure tracking, escalation, and resolution
• Communicating with customers about request statuses
• Coordinating with engineers and support staff regarding tasks and updates
• Managing complex situations calmly and efficiently under pressure

Help Desk Coordinator Ideal Candidate :

• Business-level fluency in English and German, spoken and written
• Experience in customer support for complex capital equipment
• Ability to handle and prioritize tasks, with professional communication skills
• Proficiency with IT applications such as Microsoft Office and ERP systems
• Team player with experience liaising across departments to enhance customer satisfaction
• Legal right to work in the country; visa sponsorship not provided
• Applicants with Working holiday, Graduate, or Student visas are not eligible
• Please include the job reference number (Ref: IN46524) in your application

If successful, you will be contacted within two business days. Due to high application volume, individual feedback cannot be provided.